Agency: Alliance for Nonprofit Resources
Job Title: Transportation Support Assistant
Location: Butler County, PA
Job Type: Full-Time
About Us:
Alliance for Nonprofit Resources (ANR) is proud to have been voted one of the Best Places to Work in Western PA for 9 consecutive years! We are a mission driven organization committed to making a meaningful difference in our communities. Join our dedicated team and help support services that truly matter.
We are currently seeking a professional, detail-oriented, and self-motivated individual to join our team as a Transportation Support Assistant. This role focuses on providing exceptional customer service while assisting clients with their transportation needs in a respectful, accurate, and timely manner. The ideal candidate will be customer-focused, organized, and able to follow established guidelines to determine service eligibility.
Schedule and Compensation:
- Full-time (40 hours/week)
- Monday – Friday (in-office)
- 7:30AM – 3:30PM
- Hourly rate: $18.00
Responsibilities:
- Respond courteously and professionally to incoming calls and transportation service requests.
- Determine rider eligibility and appropriate funding subsidy where appropriate.
- Provide direct registration service for first time users.
- Review mileage reimbursement requests to ensure the accurate reimbursement amounts are issued.
- Verify daily Medical Assistance Transportation Program (MATP) eligibility.
- Address customer concerns in a timely and respectful manner.
- Coordinate trip additions and cancellations with the Operating Manager or Scheduler.
- Maintain files and records in accordance with program guidelines.
- Perform other duties as assigned to support the mission of the agency.
Equal Opportunity Employer:
ANR is an EOE/ADA employer committed to building a diverse and inclusive workforce.
Full-Time Employee Benefits:
At Alliance for Nonprofit Resources, we’re proud to offer a competitive and comprehensive benefits package for full-time employees, including:
Health & Insurance Benefits:
- Medical Insurance (per pay period):
- Employee Only: $23.42
- Employee + Children: $58.88
- Employee + Spouse: $78.32
- Full Family: $81.65
- Flexible Spending Account (FSA)
- FREE Vision Insurance
- FREE Dental Insurance
- FREE Life Insurance
- FREE Short-Term Disability (STD)
- FREE Long-Term Disability (LTD)
- FREE Employee Assistance Program (EAP)
Additional Insurance Options:
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Buy-Up Life and AD&A Insurance
Financial & Retirement Benefits:
- 403b Retirement Plan with employer match up to 6%
- Pre-tax and Roth options available
Paid Time Off (PTO) & Holidays:
- Earn up to 20 PTO days (to start) in your first year
- 7 paid holidays
Education & Student Loan Support:
- Tuition Reimbursement: Up to a maximum of $2,000 per semester for a related degree
- Eligible for Public Service Loan Forgiveness (PSLF) through our nonprofit status
