Community Relations Manager

The Community Relations Manager is responsible for building, maintaining, and enhancing positive relationships between the company, the communities we serve, and key stakeholders. This role develops and implements community engagement strategies to support company objectives, promote brand awareness, and strengthen our presence in local markets. The ideal candidate will be passionate about connecting people, understanding community needs, and representing the company in a professional and approachable manner.

Key Responsibilities

• Community Engagement & Outreach
  • Serve as the primary point of contact for community organizations, local governments, schools, and civic groups.
  • Represent the company at community events, public meetings, and sponsorship activities.
  • Identify and coordinate opportunities for the company to engage in local initiatives and philanthropic efforts.
• Partnership Development
  • Build and maintain strong relationships with local leaders, business groups, nonprofit organizations, and media outlets.
  • Manage sponsorship requests and evaluate opportunities for alignment with company goals.
• Public Relations & Communications
  • Collaborate with marketing and communications teams to develop messaging for community-related initiatives.
• Event Planning
  • Plan, organize, and execute community events, ribbon cuttings, open houses, and educational programs.
• Brand Advocacy
  • Promote company services and initiatives in the community to increase awareness and adoption.
• Internal Collaboration
  • Work with internal departments to identify community needs and coordinate appropriate responses.
  • Assist in crisis communications and public information distribution as needed.

• 3+ years of experience in community relations, public affairs, or a related role—preferably within the telecommunications, utility, or service industry.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Public speaking and presentation experience.
• Familiarity with local government processes and community organizations.
• Proficiency in Microsoft Office Suite and social media platforms.
• Willingness to travel frequently within service areas, including occasional evenings and weekends.

Working Conditions

• Office environment with frequent fieldwork at community locations.
• Requires travel to events, meetings, and service area communities.
• Flexible schedule required for evening and weekend events.

Physical Requirements

• Ability to lift up to 25 lbs for event setup and breakdown.
• Extended periods of standing during community events.