Position: Retail Account Service Representative

Location: Pascagoula Main Branch

Status: Full-Time Hourly

Are you looking for a great career opportunity that offers growth, and an opportunity to support your local community? All while working in a team-oriented, family-like atmosphere? At Merchants & Marine Bank, we're committed to attracting and retaining talented employees who are committed to our core values of Community, Relationships and Personal Service.

Merchants and Marine Bank has been proudly serving the communities along the Gulf Coast since 1899.

Apply today to join the team and start serving the people in the community!

Why Work for Us

By joining our team, you can expect opportunities to enhance personal skills as well as professional growth.

Benefits and Total Rewards

The well-being of our team members is important to building our strongest future. Our Benefits and Total Rewards program provides team members with a competitive benefits package that includes the following:

• Retirement - 401k
• Medical, Vision, and Dental Insurance
• Telemedicine
• Term Life, AD&D and Disability Plan
• Employee Assistance Program
• Paid time Off
• Paid Holidays (11)
• Tuition Assistance

Job Summary

Primary duties are to assist customers, other retail employees, and the bank in promoting account services. Provide excellent customer service while adhering to the banks Customer Service Expectations.

Essential Functions and Responsibilities

• Greet customers, bank visitors and vendors aiding in directing them to the appropriate department.
• Answer calls, when necessary. Assist in providing customer support or transferring them to the appropriate department or Line of business.
• Perform account maintenance to aid customers with printing off statements, updating account information, issuing debit cards and any other new account maintenance items.
• Responsible for opening, closing, assisting with audits and system file maintenance for safe deposit boxes. Provides access to safe deposit box entry.
• Provides notary services for clients, ensuring all bank and state regulatory guidelines are adhered to.
• Process and document mail transactions in a timely and accurate manner. Contact clients for effective problem resolution when errors are identified.
• Serve as a back up to the Retail Bankers as needed. Process financial transactions with a high degree of accuracy and attention to detail. Accept and process applications for business and consumer deposit accounts.
• Must maintain a high degree of confidentiality with attention to security and compliance.
• Assist with monthly and quarterly audits as needed.
• Other duties as assigned by management.

Working Conditions

• Office environment
• 40 hours per week, Monday through Friday
• The employee is often required to operate a computer, printer, copy machine, calculator, telephone, and/or other office equipment.
• While performing the duties of this job, the employee is regularly required to remain in a stationary position, primarily at a desk.

For more information, contact Careers@MandMbank.com.

• Minimum 2 years bank, customer service or high-level retail experience.
• Some cash handling experience preferred.
• Customer service experience with an elevated level of professionalism.
• Ability to communicate effectively with customers and public.
• Excellent computer software skills including Microsoft Office.
• Strong people and organizational skills.
• High School Diploma Required

Working Conditions

• Office environment, but may have infrequent occasions to work outdoors.
• 40 hours per week, Monday through Friday.
• The employee is often required to operate a computer, printer, copy machine, calculator, telephone, and/or other office equipment.
• While performing the duties of this job, the employee is regularly required to remain in a stationary position, primarily at a desk.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, and talk or hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.