Collector

Join Our Award-Winning Team as a Collector in the RDAC Department!

Location: Goodlettsville, TN (Remote Position)
Starting Pay: $14.00/hour +  Uncapped Bonus Potential Averaging $2500.00+ per month

Do you want to make a meaningful difference while working in an environment that values respect, teamwork, and work-life balance? RDAC is looking for Collectors to join our RDAC Department, where you'll help consumers find solutions to repay their debts while building a fulfilling career.

Our Mission

At ACSI, we are dedicated to continuous improvement for the benefit of our clients, employees, and community. We foster a culture that encourages fairness, friendliness, dignity, and respect in all our interactions.

What You’ll Do

• Guide consumers through repayment options via inbound and outbound calls with professionalism and care.

• Provide education on debt resolution while de-escalating stressful calls.

• Ensure compliance with federal and state laws, including the Fair Debt Collection Practices Act (FDCPA).

• Maintain accurate records of all interactions and conduct skip tracing when needed.

• Contribute to a collaborative team environment built on trust and mutual respect.

Your Path to Success

• Training Schedule: Onsite training Monday-Thursday (8:00 AM - 5:00 PM) and Friday (8:00 AM - 3:00 PM).

• Full-Time Remote: After successful completion of in-office training. 

Why Choose RDAC?

• Award-Winning Workplace: Recognized as one of The Tennessean’s Top Workplaces (2014–2024).

• A Culture of Respect: Treating everyone with Fairness, Friendliness, Dignity, and Respect (FFDR) is at the heart of everything we do.

• Flexibility and Growth: Enjoy a hybrid work model after training, opportunities for advancement, and paid training to ensure your success.

• Newly Remodeled HQ: Work in a modern and welcoming corporate office located just outside Nashville.

What We’re Looking For

• Education: High school diploma required.

• Experience: Call center experience is preferred, but not required.

• Bi-lingual in Spanish is a plus, but not required (includes hourly increase)

• Skills:

  • Strong de-escalation and communication abilities.

  • Knowledge of FDCPA and state laws is a plus.

  • Proficiency in MS Office and multitasking.

  • Attention to detail, organizational skills, and professionalism.

• Mindset: A commitment to treating consumers and teammates with dignity and respect (FFDR).