Job Description - Clinic Supervisor
Urology Clinics of North Texas
Job Type: Full-Time
Reports To: Practice Administrator, Practice Manager, Director of Clinical Operations, COO
Location: Varies- shared between two clinics at Baylor University Medical Ctr and Methodist
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Position Summary
The Office Supervisor acts as an on-site leader supporting the Practice Administrator by overseeing daily operations, coordinating staff activities, and ensuring smooth clinic functioning. This role requires a proactive and solutions-focused individual capable of managing workflow, addressing patient concerns, and maintaining a high standard of service and compliance.
Key Responsibilities
Percentages reflect approximate time allocation and may vary.
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Function
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Description
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Inventory Oversight
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Monitor billing and payments for high-cost medications and procedures.
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Reporting
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Generate and review reports for missing charges, no-shows, PQRS, MU, PAQ, etc., for administrator review.
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Front Desk Support
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Assist with check-in/out, scheduling, scanning, handling billing emails, and training new front desk staff.
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Supply Management
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Order and manage front desk supplies and printed materials.
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Operations Supervision
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Oversee daily clinic operations, serve as liaison in the administrator’s absence, and handle staff/patient issues. Assist Practice Manager with time and attendance review/approvals.
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Triage Support
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Provide backup support for urgent patient and hospital calls when needed.
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Administrative Projects
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Assist with implementing and updating clinic policies and procedures.
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Back Office Staff Supervision
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Supervise Certified Medical Assistants (CMAs) and other back-office staff, including daily assignments, workflow monitoring, performance feedback, and training.
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Staff Scheduling & Coverage
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Coordinate coverage for both front and back-office teams; ensure adequate staffing levels and shift coverage during absences or peak times.
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Quality & Compliance Monitoring
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Ensure clinical staff adherence to protocols, infection control, documentation standards, and other regulatory/compliance requirements.
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