Fully remote position (after completing the training program)
Note: The training program is mandatory, in-person training in Dallas TX. Training will last 8 weeks, and mileage is reimbursed for staff that live more than 20 miles from the training site.
Job Description:
Urology Clinics of North Texas is seeking a dedicated and motivated Contact Center Specialist to join our team. This individual will play a key role in delivering exceptional customer service to patients, ensuring smooth scheduling, and supporting the needs of our clinical staff and physicians. If you're a problem-solver with excellent communication skills and a passion for helping others, we want to hear from you!
Key Responsibilities:
- Schedule a high volume of patient appointments efficiently, in a friendly and professional manner.
- Provide outstanding customer service to patients, co-workers, and physicians, ensuring every interaction is respectful and positive.
- Accurately schedule new and established patient appointments using the office's electronic system, adhering to physician guidelines and templates.
- Reschedule or cancel appointments as needed based on physician schedule changes, notifying the appropriate clinic personnel and documenting changes in the E.H.R. system.
- Verify and update patient demographic information, including insurance details, in the E.H.R. system.
- Review patient medical charts to ensure appointments are scheduled according to the physician's guidelines.
- Follow up with patients who missed appointments in the previous week to reschedule and update charts accordingly.
- Adapt to frequent changes in daily schedules and manage them efficiently.
- Assist with special projects assigned by the Administrator or management team.
- Perform any other related tasks or duties as necessary.
