Customer Relations Specialist

Your summer adventure starts here — connect, communicate, and create customer confidence. Join a team where your attention to detail and people-first approach keep the gears turning and customers smiling.

What We Do: At Crystal Finishing Systems, we’re more than 900 strong and growing. With over $150 million in annual sales and a passion for quality and service, we’re a leader in aluminum extrusion, fabrication, and architectural and industrial finishes.

General Summary: As a Customer Relations Specialist, you’ll be the go-to contact for key customers, handling everything from order entry and acknowledgements to rush requests, pricing, quoting, and proactive follow-up. You’ll also collaborate with our internal teams — Scheduling, Production, Freight — to make sure customer orders flow smoothly and on time.

What You’ll Do:

• Communicate daily with your assigned customers — providing updates, handling expedite requests, and answering order questions

• Coordinate with internal CFS teams to ensure customer requirements are fully understood and met

• Review reports and stay in sync with Scheduling and Production to keep shipments accurate and on time

• Ensure timely, accurate order entry to support smooth planning and production workflows

What you bring:

• Knowledge of customer service normally acquired though an associate’s degree in business
• Administration, or related manufacturing field, or through equivalent work experience.
• Minimum of 1-2 years of experience in customer service role in a manufacturing setting is preferred.
• Proficient in Microsoft Office Products (Word and Excel at a minimum).
• Accurate and efficient data entry skills

What you will receive:

• Competitive compensation to reward you for the great work you do daily
• Generous Paid-Time Off Plan
• 401(K) plan
• Group Medical, Dental, and Life insurance to promote healthy living.
• On-site free Health Clinics’
• Pretax Dependent Care and Health Expense Reimbursement Accounts to ease taxes on health spending.

THE FINE PRINT

All offers of employment are contingent upon successful completion of a pre-employment physical and drug screen. Crystal Finishing Systems provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Crystal Finishing Systems participates in E-Verify.