The IT Field Services Technician II provides on-site and remote technical support to dental practices within our network. This role involves troubleshooting hardware, software, network, and practice-specific applications, ensuring minimal disruption to daily operations and excellent customer service.
Responsibilities:
- Provide on-site and remote technical support to end-users for hardware (desktops, laptops, printers, peripherals), software (operating systems, office suites, practice management software), and network issues.
- Diagnose and resolve technical problems efficiently and effectively, escalating complex issues as needed.
- Install, configure, and maintain computer systems, software, and network equipment.
- Assist with IT projects, including hardware deployments, software upgrades, and network implementations.
- Document support activities, solutions, and configurations accurately within the ticketing system.
- Travel to various dental practice locations within the service area as required.
Education, Experience, and Skills:
- Associate’s degree in information technology or a related field (or equivalent experience).
- 2-5 years of experience in a field services or helpdesk role, preferably supporting multiple locations.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts (TCP/IP, DNS, DHCP).
- Experience with hardware troubleshooting, repair, and installation.
- Familiarity with remote support tools and ticketing systems.
- Excellent problem-solving, communication (both verbal and written), and customer service skills.
- Ability to work independently and as part of a team.
- Valid driver's license and reliable transportation.
- Experience supporting dental practice management software (e.g., Dentrix, CareStack, Open Dental) and dental imaging systems is a plus.
- Availability to work irregular shifts, including evenings and weekends as well as occasional out-of-state travel. (less than 10%)
