Overview:
A Floating Universal Banker will rotate between the two Greene County BankSouth branches as needed to provide a quality-driven customer service experience. The team member will possess an engaging, outgoing, and positive personality that will provide a warm and consistently friendly customer experience. Duties will include, but are not limited to: assist customers in preparing new account applications as needed, accurately and timely input of data into the core processing system; assist customers with enrollment process for electronic services including online banking, e-statements, and mobile deposit; provide all proper disclosures and new account documentation to customer; resolution support of errors, disputes, fraud and all general banking inquiries; ask relationship-building questions prior to recommending new products; recommend appropriate products at the point of sale and for future follow up; operate a teller drawer and perform teller functions as schedules dictate; other duties as required. When not needed in a branch setting, the team member will assist in various outbound calling initiatives and in working exception reports.
Â
Responsibilities:
Cash Management:
-Â Â Â Â Â Balance cash drawer daily to assure accuracy in transactions and notify supervisor regarding any outages
-Â Â Â Â Â Maintain drawer balance limits and sales of excess cash to the vault as needed
-     Complete daily balancing and servicing of ATM’s as assigned
-Â Â Â Â Â Issue/maintain logs on all official checks, money orders, gift cards, process redemption of savings bonds according to written procedures
-Â Â Â Â Â Adhere to all basic opening/closing procedures and dual control requirements
Â
Transaction Management:
-     Inspect and verify customer identity through thorough examination and referencing of all documents and identification; verify all     endorsements
-     Receive loan payments and savings deposits from customers, address inquiries on accounts, record amounts and dates of payments and   other significant information, check customer calculations, validate checks and/or count cash payments
-Â Â Â Â Â Accurately count and authenticate all coin/currency received
-Â Â Â Â Â Accurately and correctly prepare all teller tickets, receipts for night deposits, mail deposits and other documents
-Â Â Â Â Â Properly sort proof work and/or onsite capture items
-Â Â Â Â Â Properly apply placement of deposit holds as needed
-Â Â Â Â Â Complete documentation for suspicious activity reports (SARS) for research and follow up
-Â Â Â Â Â Complete required documentation for currency transaction reports (CTR) reporting
Â
Grow Core Deposits and Expand Customer Relationships:
-Â Â Â Â Â Make outbound calls to new and existing customers as well as prospects from referrals
-Â Â Â Â Â Determine appropriate follow up schedule with customers according to needs identified
-Â Â Â Â Â Refer products and services beyond the normal scope of duties to other business lines
-Â Â Â Â Â Ask Probing, relationship-building questions prior to recommending new products
-Â Â Â Â Â Recommend appropriate products at the point of sale and for future follow up
Â
-Â Â Â Â Â Accurately and timely input of data into the core processing system to include proper identification and verification
-Â Â Â Â Â Assist customers with enrollment process for electronic services including online banking, e-statements, and mobile deposit
-Â Â Â Â Â Provide all proper disclosures and new account documentation to customer
-Â Â Â Â Â Daily and timely input of payment decisions into the core processing system
-Â Â Â Â Â Resolution support of errors, disputes, fraud, and all general banking inquiries
-Â Â Â Â Â Process gift cards and foreign currency requests
-Â Â Â Â Â Provide notary services as applicable
Â
General Banking Tasks:
-Â Â Â Â Â Maintenance of accurate safe deposit box records
-Â Â Â Â Â Adhere to all basic opening/closing procedures and dual control requirements
-Â Â Â Â Â Conduct audits and personal bankers and tellers as required
-Â Â Â Â Â Report any suspicious activities through the proper channels and per Bank/regulatory policy
Â
Compliance:
-Â Â Â Â Â Ensure compliance with all applicable state and federal banking laws and regulations
-Â Â Â Â Â Maintain confidentiality of all customer files and proprietary (physical, electronic, and intellectual) Bank property
-     Satisfactorily complete all required Bank Secrecy Act/Anti-Money Laundering/OFAC compliance training and complies with all regulations that apply within the scope of the position
Â
Key Results Areas:
-Â Â Â Â Â Achieve effective maximization of alternative delivery channels like mobile check deposit,
      mobile banking, online banking, and e-Statements
-Â Â Â Â Â Prompt, accurate processing of all transactions and accuracy and compliance in processing of all cash and negotiable instruments
-Â Â Â Â Â Exhibit personal accountability for success of branch operations
-Â Â Â Â Â Provide support to all of the Branch teams
-Â Â Â Â Â Minimal occurrence of cash shortages/overages and processing errors
-Â Â Â Â Â Satisfactory service and maintenance of new and existing customer relationships
-Â Â Â Â Â Satisfactory compliance with all internal and external operating procedures, laws, and regulations