Director of Health & Wellness

DEADLINE TO APPLY:  August 20, 2024
 

POSITION SUMMARY:

The Director of Health and Wellness has overall operational responsibility of the Health & Wellness Center and all programs run by the staff. Develops, plans and implements new procedures and methods within Association guidelines to achieve strategic goals.  Collaborates with the Vice President of Healthy Living and Assistant Director/Coordinators in development of member centered programs and provides a leadership role as assigned to the annual fundraising campaign.  Position will demand an overall understanding of all equipment used in the fitness center and by fitness staff, with a focus on maintaining competitiveness within industry standards.  Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of conflict resolution, problem solving and innovation to ensure member satisfaction.

OUR CULTURE:

Our mission and core values are brought to life by our culture.  In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming:  We are a place where you can belong and become.  We are genuine:  We value you and embrace your individuality.  We are nurturing:  We support you in your journey to develop your full potential.
 

BENEFITS:

We offer an extensive benefits package for our full-time employees which includes:

• Free Household Membership 
• Medical Dental & Vision
• Life insurance
• Short and Long Term Disability
• Retirement benefits will vest at 12% after 2 years of employment
• Discount on childcare and other Y programs
• Paid Time Off 
• Bereavement leave

ESSENTIAL FUNCTIONS:

• Works with Associate Directors and Coordinators to insure successful recruitment, hiring, training and development of personnel and volunteers as needed.
• Directly supervises Associate Director and Program Coordinators within the Health and Wellness function.
• Assures personal growth of staff through consultations, trainings, conferences, department meetings and performance reviews. Establishes individual and team goals; Develops strategies to motivate staff and achieve goals.
• Ensures customer satisfaction by confirming staff have the resources necessary to provide members and participants with the highest level of customer service.
• Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions.

• Sets standards of quality for programs in the Health and Wellness department.  Ensures we are providing programs that meet industry standards and that staff is held accountable to the quality program standards established.
• Cultivates and maintains positive relationships with members through quality programs.  Responds to all member and agency inquiries/complaints in a timely manner.
• Ensures that policies and procedures are followed.

• Assists with financial development activities of the branch including Annual Campaign and United Way.
• Is successful in obtaining grant funding for specific evidence based health and wellness programs.

• Prepares and successfully administers budgets related to Health & Wellness programs throughout the county.

• Works with VP of Facilities, VP of Healthy Living and all vendors to ensure proper equipment is being sourced and that we are up to date with industry standards.
• Understands emergency procedures and provide leadership in emergency situations.

• Expands program offerings and establishes new program activities within the community in accordance with strategic and operating plans. 
• Evaluates both participant satisfaction and the meeting of quality standards on an ongoing basis.

• Collaborates with marketing department and distributes program information.  Organizes and schedules program registrations.
• Compiles program statistics.  Monitors participation and evaluates the effectiveness of programs.
• Oversees and supports various YMCA special events and fundraisers.
• Performs quality work within given deadlines and expectations with or without direct supervision.
• Works independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals.

• Comprehends and follows organizational Risk Management policies.

• Actively participates in internal and external designated meetings, training session and special events, in a professional manner.
• Serve as Cause Driven Leader on Duty (CDLOD) as scheduled.

Other Duties:  As assigned

QUALIFICATIONS/REQUIREMENTS:

• Bachelor’s degree in exercise science, health or physical education with coursework that exhibits background in anatomy, kinesiology, human physiology and wellness or senior program development.  Additional focus on human services, social services, recreation, business or equivalent preferred.
• Two or more years of staff and program management experience, preferably in a YMCA or other not-for-profit agency.  Four years of experience in a management role in the operation of a wellness/fitness center is also required. A master’s degree may be substituted for the experience.
• Passionate belief in the Y’s cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our community.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Strong communication, networking and collaboration skills
• Excellent team builder and team player, ability to work in a self-directed fashion.
• Strong interpersonal, analytical and organizational skills, capable of working effectively with board members, staff members, and volunteers.
• Knowledge of health & wellness and customer service, instruction practice, group and program creation and facilitation, community outreach, and budget and fiscal management

KNOWLEDGE AND SKILLS:
He/she must have the ability to demonstrate understanding of program development and management; effective and efficient time management; demonstrate capacity for managing and leading people; excellent oral and written communication skills, interpersonal and coaching skills, and organizational skills; ability to exemplify a “Y-Voice” that demonstrates determination, genuine concern, welcoming attitude, hopefulness and a nurturing spirit.

Understand ethical behavior and business practices, and ensure that their own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization; maintain a work ethic that holds a high standard to organizational accountability.