PRIMARY RESPONSIBILITY
The primary responsibility of a Pharmacy Lifestyle Coach is to provide support and guidance to program participants enrolled in the KTA Pharmacy Health+ Diabetes Prevention Program. Program and implement the standard curriculum designed for the program in accordance with the CDC’s Diabetes Prevention Recognition Program Standards and Operating Procedures.
JOB DESCRIPTION
ESSENTIAL DUTIES
You MUST perform the following duties regularly and up to company standards:
Teach curriculum to class participants in effective, meaningful, and compelling ways.
Encourage group participation and interaction through the use of open-ended questions and
facilitate commitment to activities and retention of knowledge of participants.
Create a motivating environment that is friendly and noncompetitive.
Foster relationships with and between participants.
Make learning a shared objective for the group.
Prepare before each class (i.e., review participants’ food and activity trackers, lesson plans, content
for class, and make reminder calls to participants).
Be accessible to participants both before and after sessions to answer questions and follow up on
any questions not addressed during class time.
Follow up with participants outside of class if they are unable to attend (offer an in-person or virtual
makeup session opportunity).
Support and encourage goal setting on a weekly basis.
Record session data for each participant (attendance, body weight, total weekly minutes of physical
activity, etc.) and document appropriately.
Arrive for class on time and dress appropriately.
Comply with all applicable laws and regulations, including those governing privacy and data security.
Assist in program outreach initiatives by participating in community events such as health fairs and
forums to inform potential partners and to recruit program participants and establish new sites.
Attend and participate in all appropriate staff meetings, work groups, etc. as directed.
NON-ESSENTIAL JOB DUTIES
In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, or upon instruction by a supervisor, director or designated person-in-charge.
Travel to various locations island-wide for program recruitment.
Perform other duties or tasks as directed or assigned by program coordinator.
CUSTOMER SERVICE EXPECTATIONS
All associates are required to provide our customers with “World Class Service” with a local touch.
GREET all program participants (be friendly, smile and make face-to-face eye contact).
HELP all program participants (listen and pay attention; be courteous; be knowledgeable about
program curriculum)
Personalize the program participants’ shopping experience (make small talk, offer meal suggestions,
explain current store promotions, etc.).
THANK all program participants (show appreciation and offer a parting comment).
WORKING CONDITIONS
Continuously work indoors where it is clean, air-conditioned (sometimes cold), and adequately
lighted environment.
Seldom work outdoors where it may be both noisy and dusty.
WORK HOURS
Generally be available for work 7 days a week and holidays, between 6:00 am and 8:00 pm.
Generally work 3 to 5 hours per week, with flexibility based on the program needs.
EQUIPMENT USE
Frequently use a computer to communicate with program participants and conduct classes; pens,
pencils, calculator, photo-copier, fax machine, scanner and other “office” equipment to prepare for group sessions; computer to document participant interactions and communication, type reports, emails, do research or look up claim information.
Occasionally use box cutters to open cases of merchandise and supplies.
Seldom operate a company vehicle and freight elevator; use ladders, stock wagons, hand truck,
paper cutter, typewriter and other related equipment.
MENTAL, PHYSICAL AND COMMUNICATION DEMANDS
MENTAL – Continuously exercise discretion and thoughtful judgment; pay attention to detail and be alert; remain cool, calm and relaxed in stressful situations; stay abreast of current laws and regulations; maintain professional competency. Frequently interact with internal and external customers (co-workers, other health care providers, insurance representatives and vendors) in a friendly and professional manner; be able to assist customers in finding solutions to their questions; use math skills to fill prescriptions.
MENTAL, PHYSICAL AND COMMUNICATION DEMANDS (continued)
Occasionally examine safety related issues and take appropriate action to ensure the safety of self, customers and co-workers.
PHYSICAL – Continuously need to stand and walk throughout the entire shift; use hands and fingers to type on the computer; have corrected vision when customer information. Occasionally stoop, bend, squat, kneel, crouch, reach, climb ladders and step-stools, when performing all job duties. Seldom lift and carry up to 50 lbs. when performing job duties.
COMMUNICATION – Continuously need to communicate effectively with internal and external customers, co-workers, management and other healthcare providers in a timely and professional manner; read and understand prescriptions; be honest and forthright in all written and oral communications. Frequently need to write in a coherent and legible manner when communicating and interacting with customers, co-workers, other health care providers and management; read emails, communication logs or other printed communications; understand and follow-through on instructions left by co-workers; communicate verbally with customers to meet their needs; talk on the telephone to call other stores for information. Occasionally need to read Owners manuals, instruction books, etc.; contact and talk to vendors.
