Manager of Information Technology

Position Overview
The Manager of Information Technology will play a vital role in maintaining, enhancing, and innovating our technology infrastructure. This includes identifying and implementing effective tools and automation, including relevant AI-powered solutions, to optimize IT operations (AIOps principles may be applied). This position will manage day-to-day IT operations, oversee all facility-related technology, and provide essential hands-on support to ensure seamless technological functionality across the organization. The Manager will report to the Director of Information Technology and collaborate closely with the Executive Assistant & Office Manager and HR Coordinator to create an optimized work environment that supports our mission of transforming histopathology through AI-powered virtual staining technology by ensuring our internal IT practices are advanced and efficient.  This role is based onsite at our HQ in LA 5 days a week. 

Key Responsibilities:

IT Infrastructure & Systems Management

• Manage and maintain on-site IT infrastructure including servers, networks, telecommunications, and security systems, seeking opportunities to leverage modern tools, including AI-assisted technologies where beneficial, for predictive maintenance, automated monitoring, and performance optimization.
• Work with IT team to ensure system performance, reliability, and security of company technology systems.
• Implement, configure, and upgrade hardware and software across the organization, including the evaluation and deployment of solutions that may incorporate AI to enhance IT operations.
• Partner with managed service provider to monitor system performance and proactively identify potential issues before they impact operations, potentially enhancing this with advanced analytics.
• Develop and maintain documentation for all systems, processes, and configurations.
• Implement disaster recovery procedures and ensure regular system backups.
• Support cloud-based applications and infrastructure in coordination with the IT Director, exploring tools for cost optimization and resource management, which may include AI-driven capabilities.
• Manage vendor relationships for technology services and equipment, including those offering innovative IT solutions.
• Proactively identify, evaluate, and implement automation opportunities for routine IT tasks, log analysis, and system self-correction, considering AI-powered tools where they add significant value.

Technical Support & Help Desk Management

• Serve as the primary point of contact for all technical support requests at headquarters.
• Establish and manage help desk operations with clear prioritization and escalation procedures, exploring and implementing modern tools and techniques (which may include AI-powered features like intelligent routing or knowledge base enhancements) to improve efficiency and user experience.
• Troubleshoot and resolve hardware, software, and network issues for staff in a timely manner.
• Provide hands-on technical support for virtual and in-person meetings and presentations.
• Set up and maintain workstations and equipment for new and existing employees.
• Create and maintain knowledge base resources for common technical issues, looking for ways to make these resources more accessible and intelligent.
• Train staff on technology best practices and security procedures.
• Coordinate with remote support resources for complex technical issues.

Facility Technology Management

• Oversee all technology equipment throughout the facility including computers, printers, phones, audiovisual systems, and security devices.
• Manage on-site telecommunications systems, including conference systems, and video conferencing equipment.
• Maintain facility-related technology such as access control systems, alarms, and surveillance equipment.
• Ensure proper power management, cabling, and connectivity throughout the facility.
• Coordinate with building management on technology-related infrastructure issues.
• Oversee inventory management for all technology assets and supplies.
• Implement preventative maintenance programs for facility technology systems.
• Support special events with necessary technical setup and on-site support.

Cross-Functional Collaboration

• Partner with the Executive Assistant & Office Manager on facility technology planning and implementation.
• Collaborate with the HR Coordinator on technology aspects of employee onboarding and offboarding.
• Support the Director of IT in implementing strategic technology initiatives and projects, including those focused on adopting modern operational tools and automation.
• Serve as the liaison between headquarters staff and IT leadership.
• Provide input on technology budgeting and purchasing decisions, including cost-benefit analysis for new tools and automation.
• Assist with technology policy development and enforcement.
• Participate in cross-departmental meetings to understand and address technology needs.
• Contribute to continuous improvement initiatives for workplace technology, championing enhancements that increase efficiency and proactivity.

Security & Compliance

• Implement and enforce security policies and procedures for all on-site systems, incorporating advanced security tools and practices, which may include AI-enhanced capabilities for threat detection, anomaly identification, and response.
• Ensure compliance with relevant industry regulations and standards.
• Conduct regular security assessments and remediate identified vulnerabilities.
• Manage user access controls and permission settings across systems.
• Monitor for and respond to security incidents according to established protocols, utilizing effective tools for timely detection and analysis.
• Maintain secure configuration of all facility technology systems.
• Support security awareness training for all employees.
• Assist with security audits and documentation requirements.

Qualifications

Experience & Education

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in IT management, systems administration, or related technical role, with some experience in evaluating or implementing modern IT automation or analytics tools. Familiarity with AI applications in IT operations is a plus.
• Experience managing technology infrastructure in a corporate environment.
• Hands-on experience with network management, system administration, and user support.
• Experience with IT automation platforms or tools; an understanding of how AI-driven analytics can enhance IT operations is desirable.
• General understanding of how emerging technologies, including AI/ML, can be practically applied to improve IT service management, infrastructure monitoring, or cybersecurity.
• Experience in a biotechnology, healthcare, or regulated industry preferred.

Technical Skills

• Strong knowledge of network infrastructure, servers, and security systems, and an interest in how modern analytical tools can enhance their management.
• Proficiency with Windows and Mac operating systems and enterprise applications.
• Experience with cloud services (AWS, Azure, or GCP) and SaaS applications, including an awareness of advanced operational tools available on these platforms.
• Knowledge of telecommunications systems, including VoIP and video conferencing.
• Familiarity with access control systems and facility-related technology.
• Understanding of IT security best practices and compliance requirements, including awareness of how advanced analytics can augment security measures.
• Experience with help desk management and support ticket systems, and familiarity with features that enhance automation and user experience.
• Knowledge of backup and disaster recovery solutions.
• Demonstrable ability to learn and apply new IT operations tools and technologies, including those that incorporate AI or machine learning.
• Optional: Familiarity with scripting languages (e.g., Python) for automation is a plus.

Professional Skills

• Excellent troubleshooting and problem-solving abilities.
• Strong project management and organizational skills, especially when implementing new systems or operational improvements.
• Effective communication skills, with ability to explain technical concepts clearly to non-technical staff.
• Customer service orientation with a focus on user satisfaction.
• Ability to prioritize competing demands in a fast-paced environment.
• Detail-oriented with strong documentation habits.
• Self-motivated with the ability to work independently while supporting broader team goals.
• Adaptable to evolving technology needs and organizational growth.

Personal Attributes

• Proactive approach to identifying and resolving potential technical issues, and an innovative mindset to explore new solutions and efficiencies.
• Collaborative mindset with strong interpersonal skills.
• Calm demeanor when handling urgent technical problems.
• Commitment to continuous learning and staying current with technology trends, especially in IT automation and operational excellence.
• Ability to thrive in a startup environment with changing priorities.
• Strong work ethic with willingness to be hands-on with all aspects of technology.
• Interest in the life sciences/biotech industry and its unique technology requirements.
• Dedication to maintaining a reliable, secure, and efficient technology environment.

Pictor Labs is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.