About Pictor Labs
Pictor Labs is the leading virtual staining company revolutionizing digital pathology adoption worldwide through cutting-edge AI-powered technology. Our solutions deliver diagnostic-quality results in minutes while preserving tissue samples for comprehensive analysis.
Our breakthrough DeepStain™ and ReStain™ technologies enable unlimited virtual staining from a single tissue sample, eliminating the bottlenecks and limitations of traditional chemical staining processes. This innovation supports the critical evolution from research applications to clinical deployment, empowering laboratories to advance their digital pathology capabilities while reducing chemical waste, improving operational efficiency, and expanding diagnostic possibilities.
Position Overview
You will own the customer experience for our Virtual Staining Hub (VSH) Demo program, from onboarding through ongoing support, working cross-functionally with Product, Engineering, Medical Lab, and Sales to ensure rapid time-to-value and measurable adoption. This is a hybrid position, requiring two days in our Santa Monica office per week.
Key Responsibilities
- Guide new VSH users through account setup, data collection best practices, data policies, and first-run success (image upload to results review)). Coordinate with Product and Marketing with updates including concise how-tos, videos, and FAQs.
- Coordinate on defining and tracking utilization and engagement goals & deliver weekly progress to stakeholders.
- Proactively and reactively gather, organize, and share customer feedback with Commercial and Product teams.
- Own ticket intake and response SLAs; coordinate with cross functional teams for escalations & maintain an updated knowledge base.
- Monitor activation, weekly active users, image uploads, stain generation, and export behavior.
