Server

Summary

Serves food and alcohol to patrons in dining establishment by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Describes menu and daily specials
• Takes orders and enters them into the POS system
• Delivers beer/wine lists
• May open and pour wine when serving guests
• Make sure customers have everything they need to enjoy their meals
• Observes diners to ensure they are satisfied with food and service
• Responds to additional requests
• Rings up bill and accepts payment or refers guests to cashier
• May assist bus person in stocking, removing and resetting dishes and silverware between courses, and cleaning and resetting vacated tables
• Possesses superior beer, wine and food knowledge
• Prepares table and maintains throughout service
• Runs food quickly and accurately
• Communicates with the kitchen
• Manages section and service
• Maintains side work throughout shift
• Attends required trainings and meetings
• Delivers an exceptional experience through outstanding hospitality and food service to the guests

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Continuous Learning - Seeks feedback to improve performance
• Job Knowledge - Competent in required job skills and knowledge
• Use of Technology - Demonstrates required skills
• Problem Solving - Identifies and resolves problems in a timely manner
• Customer Service – Is proactive to customer needs and responds promptly to customer needs
• Oral Communication - Speaks clearly and persuasively in positive or negative situations
• Ethics - Works with integrity and principles
• Organizational Support - Follows policies and procedures
• Personal Appearance - Dresses appropriately for position
• Sales Skills – Seeks to build relationship with guest with the goal of inviting the guest back and ultimately creating a new regular patron. Maintains customer satisfaction
• Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction
• Quantity - Completes work in timely manner
• Safety and Security - Observes safety and security procedures

Education and/or Experience

Prior restaurant experience is preferred

Certificates, Licenses, Registrations

This position requires a valid RAMP/TIPS Certification

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and walk. The employee must regularly lift and/or move up to 25 pounds.