Position Summary
The Medical Assistant Trainer is a supervisory role responsible for leading a comprehensive onboarding, training, and competency verification program for Medical Assistants (MAs) across all SNAHC sites. This role ensures that all MAs meet AAAHC accreditation standards, comply with OSHA, HIPAA, and infection control regulations, and operate at the top of their scope to enhance patient-centered care.
The Medical Assistant Trainer works closely with clinic leadership, Quality Improvement (QI) teams, and regulatory compliance staff to implement best practices, workflow efficiencies, and competency-based assessments to support organizational goals.
Essential Functions
- Oversees and trains all Medical Assistants across all SNAHC Medical locations.
- Develops, implements, and maintains a standardized MA onboarding program, ensuring all MAs are proficient in clinical procedures, operational tasks, compliance, and patient interactions.
- Ensures AAAHC accreditation compliance by conducting regular competency assessments, workflow audits, and training evaluations.
- Monitors and verifies that all MAs are competent in vaccine administration, EHR workflows and documentation, patient safety, referrals, and scope of practice adherence as required through regulatory bodies (examples - VFC, VFA, NextGen, OSIS, OSHA, AAAHC, etc.)
- Serves as the subject matter expert on MA workflows, compliance, and regulatory standards.
- Works collaboratively with clinic supervisors, managers, directors and other members of Operations Leadership to enhance daily operations and staff performance.
- Provides coaching, mentoring, and professional development guidance for MAs[AC1] [JD2] .
- Trains staff in Customer Service expectations and De-escalation skills.
- Conducts skills verification assessments during onboarding and throughout employment to ensure competency.
- Trains MAs in EHR documentation (NextGen), clinical workflows, vaccine storage and administration (VFC/VFA compliance), and OSHA standards.
- Provides in-depth instruction on infection control, universal precautions, and HIPAA compliance.
- Develops training materials, job aids, and workflow guides for MA staff.
- Monitors staff training completion, documentation accuracy, and skill progression.
- Conducts monthly skills audits, performance assessments, and chart reviews to verify competency.
- Maintains accurate records of all training activities and certifications to ensure compliance with AAAHC and other relevant regulatory requirements.
- Supports mock surveys, AAAHC accreditation readiness, and regulatory audits by ensuring MAs are properly trained and all documentation is in compliance.
- Collaborates with QI and compliance teams to implement process improvements.
- Ensures staff skills checklists are up to date and tracks ongoing competency levels.
- Comply with all state and federal laws and regulations, as they pertain to the position including HIPAA, sexual harassment, Scope of Practice, OSHA, SCAR reporting, etc.
- Works with clinic managers and supervisors to align training initiatives with clinic operations.
- Assists in workflow problem-solving, patient flow optimization, and reducing wait times.
- Supports the integration of new MAs into clinical teams, ensuring smooth transitions and readiness.
- Assists with coordinating and implementing new policies and workflows in collaboration with QI teams.
- Prepares training reports and competency documentation for leadership review.
- Assists in AAAHC survey preparation and ongoing accreditation compliance efforts.
- Participates in interdepartmental meetings to align MA training with organizational objectives.
- Leads in internal quality improvement teams. Works with team members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals for the organization, federal and state laws and regulations, and accreditation standards.
- Performs management duties including recruiting, onboarding, timekeeping, performance evaluations, coaching and progressive discipline as needed, using SNAHC prescribed best practices.
- At all times demonstrates cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
