Service Manager

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success.  Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.  Under the Robert E. Mason & Associates, Inc. umbrella there are two divisions: R.E. Mason and Apperture Solutions.

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia.  Emerson is the global leader of process systems and solutions.  R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability.  The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper. 

Apperture Solutions is a technology independent, professional consulting, and implementation services firm.  Apperture Solutions offers Data Enablement, Production Optimization, Operations Management, and Other Value-Added Services.  Apperture Solutions partners with other providers to offer our customers the technologies and solutions that fit their needs.

What R.E. Mason Offers Associates:

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:

• Participation in the Employee Stock Ownership Program (ESOP)
• Retirement plan, including a Safe Harbor contribution
• Medical / Dental / Vision Insurance
• Employer paid Life Insurance and Long-Term Disability Insurance
• Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
• Paid Parental Leave
• Paid company holidays
• Career Development Program
• Retirement and Financial Wellness program
• Employee Assistance Program (EAP)
• Alternative/Hybrid Work Schedules

General Description

The Mechanical Services Service Manager develops and execute business plans for mechanical services  specific to R.E. Mason customers. This individual should have service experience with industrial customers and be familiar with service, sales, and applications of valves, instruments and mechanical equipment.

Specific Responsibilities

Responsible for Mechanical & Valve Service deliverables to R.E. Mason customers for both shop and field services. Take lead responsibility for overall safety, scope, schedule, budget and quality of work for outages and field service events. Provide the necessary leadership to successfully complete outages at industrial facilities in Central & Eastern North Carolina. Work closely with internal Sales and Service associates to ensure timely planning and execution of industrial service business.

• Work with R.E. Mason Account Managers to integrate valves services into overall account plans
• Work with Sales Management to develop service business at new and existing customers
• Provide technical sales detail required to meet customer scope expectations while developing service proposals with the R.E. Mason Services Sales Team
• Work with customers to plan, execute, and deliver field service and shop repair through our established Outage Management Program
• Manage and deliver service repair reports and final outage reports to customers
• Travel within territory (NC/SC/VA) - 80%. 

Required Competencies

• Project Management fundamentals (Organizational Skills)
• Control valve, Automatic on/off valve, manual isolation valve and safety relief valve technical knowledge
• Process Control knowledge
• Ability to interface with and influence decision makers
• Exhibit professionalism, rapport/trust building skills
• Strong written and oral communication skills, including presentation skills.
• Works well in team and individual settings
• Interpersonal skills; specifically including engaged listening and acknowledging skills, as well as questioning and discovery skills
• Time management skills

Required Education and Experience

• Knowledge of process control and equipment applications for the industrial valve and instrument market
• 2 year Technical Degree (or) Equivalent Military experience
• 2 years of experience within the valve service industry, industrial plant maintenance or valve sales

Physical Requirements

• Standing
• Walking
• Sitting
• Kneeling
• Reaching Overhead
• Climbing
• Pushing and Pulling
• Lifting - 50 pounds
• Using a Computer
• Using a Telephone
• Driving

RE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465.