FRONT DESK CHECK IN/OUT (Jeffersonville & New Albany)

About First Urology, PSC
As the largest urologic provider in the greater Louisville and southern Indiana area, First Urology offers comprehensive urologic care for men, women and children of all ages. At First Urology, our physicians are dedicated to finding solutions to a wide range of issues to help patients regain to the quality of life they deserve. Recent groundbreaking advancements include First Urology’s utilization of High Intensity Focused Ultrasound as a game-changing technology in the treatment of prostate cancer. HIFU can provide precise and complete destruction of prostate cancer, while preserving normal bladder and erectile function for most men. As a Regional Center of Excellence, First Urology is the first practice in America to use the newly FDA approved Sonablate HIFU system. To find learn more about First Urology, go to www.1sturology.com

Why First Urology?

First Urology has been awarded Best Places to Work in Louisville and Southern Indiana by Business First of Louisville for eight years in a row! We offer competitive compensation, a strong 401k, generous PTO, employee vacation rentals, and a strong work-life balance supported by a no-nights/no-weekends schedule.

Job Description:
Front Office Check-in/out at local, high-volume, medical practice at our Jeffersonville and New Albany, Indiana Offices. Greets patients and visitors in a professional, friendly and hospitable manner, responsible for answering incoming calls, providing information, transferring calls or taking messages per instruction from appropriate provider/clinician, documents information in appropriate methods. Responds to patient requests/messages, gives information, sets appointments, etc. Skilled in written and verbal communication to assist with a variety of issues. Excellent ability to multitask required. Demonstrates exceptional customer service skills, must be able to work well in a fast-paced environment and learn quickly.

Responsibilities:

· Acknowledge all patients in a professional and timely manner.

· Exhibit excellent customer service internally with patients and other external contacts.

· Educate patients regarding upcoming visits, locations, times, etc.

· Provides a variety of information.

· Accurately documents all conversations, calls and actions in the patient's electronic medical record and any supporting log.

· Verify billing items are correct and approved.

· Refer unresolved patient issues to designated departments for further investigation.

· Schedules appointments for follow-ups and established patients.

· Verifies insurance and obtains authorizations.

· Provides patients with lab orders at checkout

· Coordinates doctor-to-doctor referrals

· Verifies insurance and obtains prior authorizations

· Enters labs and scans into patient charts

· Maintains an organized lobby during open hours

· Maintains established productivity benchmarks to meet goals in a fast-paced, stressful environment.

Job Type: Full-time

Schedule: Monday to Friday

Required Qualifications:

• Minimum of 1 year experience a medical receptionist and/or medical assistant.
• Knowledge of medical terminology.
• Knowledge and understanding of HIPAA requirements.
• Two years of full-time experience working in a professional office environment
• Excellent written and verbal command of English.
• Demonstrated data entry skills, advanced software use, including Microsoft Office.
• Excellent customer service skills and ability to be compassionate.
• Successful clearance screen through the Office of Inspector General (OIG) for federal health programs.

Education and Certifications:

• High school diploma or equivalent (required).

Physical Requirements:

• May be expected to lift up to 5 pounds or up to 10 pounds with assistance. Work is of light demand, sitting or walking most of the time while on duty. Visual and auditory acuity and manual dexterity are essential to performing designated duties required: optimal auditory acuity is required; manual dexterity involving the handling of equipment and computers is essential to performing assigned duties. Physical conditions are clean, neat and well-lit. May be subjected to stressful situations. Climate control and ambient temperature variances may be experienced associated with a normal office environment. Tasks/activities do not entail predictable or unpredictable exposure to blood or other body fluids to which universal precautions apply.

Benefits: 

• Medical, Dental and Vision Insurance
• 401(k) Retirement plan
• FSA and HSA accounts
• Paid vacation and sick day
• Paid holidays
• Annual uniform allowance and employee discounts.
• Company provides Life Insurance and LTD for all FT employees.

EEOC Statement:

First Urology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. May be required to undergo background check and/or drug screen.