Health Care Customer Support/Administrative Assist

Why join UCS?

Since 1958, United Counseling Service (UCS) has been dedicated to providing exceptional care and support to individuals and families in our community. Through a wide range of programs, services, and educational opportunities, we strive to meet the diverse needs of those we serve. Our team includes professionals from various fields, including administration, clinical services, nursing, education, case management, psychiatry, and direct support, working across 17 facilities throughout Bennington County.

As a proud affiliate of Vermont Care Partners—a statewide network of 16 non-profit community-based agencies—we deliver comprehensive mental health, substance use, and intellectual and developmental services across Vermont. We are currently seeking compassionate, motivated team players to join us in making a positive impact and building a stronger community.

            UCS Offers Generous Benefits

• Competitive pay
• Generous paid time off
• Medical, dental, and vision insurance
• Retirement plan with employer match
• Employer paid life insurance
• Employer paid short term and long-term disability insurance
• Employee Assistance Program
• Career development opportunities
• Free clinical supervision towards licensure
• Loan repayment and tuition assistance program
• Award winning worksite wellness program
• An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee.
• Rewarding experience making a difference in the community.

We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.

Why is UCS a great place to work?

This position is scheduled to work 34 hours per week with the following schedule: 
Mondays-Thursdays: 12pm-7:30pm (with an assumed 30 mins for lunch)
Fridays: 11am-5:30pm (with an assumed 30 mins for lunch)

Under the direction of the Health Care Front Office Supervisor, the Health Care Customer Support/Administrative Assistant is the liaison between incoming callers and agency staff. This position provides support services to the administrative and clinical staff of the agency. This position possesses clear communication skills, office proficiency, organization skills, an attention to detail as well as work in a team environment.

CUSTOMER SUPPORT: Greets clients, guests, and staff in an appropriate manner. Answers the phone pleasantly, calmly assesses the need of the caller, and appropriately routs all incoming calls, taking messages when necessary. May place outgoing calls, as appropriate. Disseminates information, both in-house and out-of-house, as appropriate.

Performs daily opening/closing procedure as scheduled.

CLIENT AND STAFF ENGAGEMENT: Checks in clients as they present for their appointments using the electronic health record. Notifies clinicians/doctors that their clients have arrived. Supervises lobby and waiting room area assuring minimal wait time for client’s accessing services. Help clients navigate the intake/service system with a thorough understanding of the process.

CLERICAL: Will work in cooperation with the administrative services staff to assure the smooth running of the office systems. Prepares and maintains paper and electronic files; photocopies as needed; sorts and processes mail and compiles information for the completion of miscellaneous projects and reports. Disseminates information both in-house and outside, as appropriate. Completes the preservice audits as part of the reminder call process.

SCHEDULING: The Heath Care Customer Support Administrative Assistant is cross trained for the Health Care Scheduler and Health Care Receptionist roles/responsibilities as described in the job descriptions for those positions. Completes appointment reminder calls/texts 2 days in advanced.

RECORD KEEPING: Maintains the daily attendance and building occupancy sheet for staff as appropriate at the end of the day. Verifies client Medicaid authorizations, as needed. Collects fees and enters payments into the electronic health record. Routinely asks for and updates client information including phone number, email and physical address and insurance coverage in the electronic health record.

MISCELLANEOUS: Calmly responds to emergency situations and helps maintain safety for our clients and staff. Maintains the coffee in the waiting area to include keeping the waiting area and beverage cart neat and clean. Assists with special projects involving various departments in the agency as assigned. Coordinates agency events and meetings, providing needed extras. Assists with helping providers resolve computer, copier, and printer issues. Available to work at other agency front office sites as needed to ensure adequate coverage. Helps maintain mail courier duties, as necessary. Works closely with the Office Manager and Front Office Supervisor in resolving issues and initiating new procedures. Updates and maintains the UCS mandated disclosure binder.

REQUIRED QUALIFICATIONS:

• High School Diploma or equivalent
• Microsoft Office
• 1 year of customer service and administrative experience
• Valid Driver's License