Under the direction of the Asst Director of SUD and TCM services, the Clinical Manager will provide oversight, guidance, and supervision to the staff of the programs identified within SUD and TCM which includes clinicians, coordinators, and case managers, allowing easy access, timely response, and flexibility to service delivery in the community, home, and/or office.
MAJOR RESPONSIBILITIES:
ADMINISTRATION AND SUPERVISION: Actively manages program requirements and activities. Oversees the daily workflow of the program. Participates in the quality improvement and assurance activities including tracking and reporting on quality measures and staff Key Performance Indicators (KPIs) throughout the program.
Provide leadership to employees within the program. Provide direct supervision for all program staff, including, but not limited to, time sheet review and approval, meeting with staff for supervision at least bi-weekly, providing work assignments and direction, performance management, and staff performance reviews. Monitor agency, division, and position specific KPIs and discuss with staff. Participate in the recruiting process and make hiring decisions. Coordinate onboarding and training programs for new staff and identifies training needs for current staff. Attends all UCS and community meetings necessary to promote coordination and communication.
DIRECT CLINICAL SERVICES: Provides assessment, individual and group therapy to those with mental illness and/or substance use disorder. Services may include individuals, families/couples, and/or group therapy. Participates in collaboration with state partners, facilitating or assigning cases and supporting FAST, program expansion, and clinical program goals. Coordinates services with other agencies and providers. Facilitates appropriate referrals for other services when necessary.
PROGRAM DEVELOPMENT & COMMUNITY AWARENESS: Provide community awareness of programs and services provided for those with Mental Illness and SUD by reaching out to community partners whom UCS may work collaboratively. Primary contacts may include SUD providers, state partners, and others. Once contacts and assessments are made, will develop and implement programs to meet needs following best practice. Acts as liaison with statewide and community agencies.
CONSULTATION AND EDUCATION SERVICES: Provides mental health and/or substance use consultation to community at large, area agencies, the professional community. Consultation can be educational or evaluative in nature. Specific areas of consultation/education are based on clinicians' areas of expertise or interest.
CLINICAL RECORD KEEPING: Initiates and maintains compliance of timely and thorough record keeping and administrative/clinical documentation required to account for services to clients and program requirements. Such work includes, but is not limited to, client-specific assessments, case services, and progress notes, time sheets, schedules, and assigned periodic reports.
* In addition to the above, performs other duties as assigned.
REQUIRED QUALIFICATIONS
- Master’s degree in social work, psychology, or related counseling field with experience working with children and families.
- Supervisory experience required.
- Licensure in Vermont as Social Worker, Psychologist or Mental Health Professional.
- Valid Driver’s License
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to prioritize tasks and to delegate them when appropriate.
- Proficient with Microsoft Office Suite
