Summary:
Under general supervision, while conforming to established policies and procedures, is responsible for providing high quality customer service.
Position Expectations
- demand deposit and savings account transactions, safety deposit box activities (if available)
- check cashing and selling monetary instruments.
- Cross-sells bank services and makes product referrals as part of the Retail Incentive Program.
- Will attend training sessions and participate in training exercises for the Retail Incentive Program and various banking topics.
- Balances each day’s transactions and verifies cash totals.
- Assists other tellers with balancing, resolving problem situations as required.
- Will be cross-trained to perform Universal Banker duties if needed.
- Also performs other duties as assigned by supervisor.
- The analytical ability to resolve balancing discrepancies.
- A thorough knowledge of bank products and services; including features, benefits and service fee schedules. The ability to cross-sell bank products and services using the Marquis CRM System.
Required Education and Experience
- High school diploma or G.E.D. College degree is preferred.
- Cash handling experience
- Sales or customer service experience
- Bi-lingual applicants will receive special consideration.
Additional Competencies
- People Skills
- Customer Focus
- Managing Performance
- Interpersonal Communication
- Business Skills
- Quality Driven
- Sound Judgement
- Self-Management Skills
- Personal Integrity & Ethics
- Self-Starter
- Well-Organized
Required Abilities
We are proud to be an ADA employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
- Ability to type and file documents proficiently
- Ability to operate office equipment of varying heights, sizes and positions by reaching, handling, fingering, bending, stooping, kneeling and feeling
- Ability to obtain documents, files, and supplies of varying sizes, heights and weights by reaching, handling, stretching, lifting, bending, climbing, stooping, kneeling and feeling
- Ability to effectively exchange information in a verbal, visual and written fashion
- Ability to apply common sense understanding in order to problem solve by analyzing, observing, and prioritizing. Reads material and identifies relevant details; judges accuracy and appropriateness
- Ability to lift and carry a weight of up to 20 pounds for a short period of time.
- Ability to sit for long periods of time.
- Ability to effectively interact with others, including but not limited to internal and/or external customers, members of management, and vendors.
- Ability to work a regular, predictable schedule.
