Senior Property Manager

Our Senior Property Manager professional has the overall responsibility of overseeing the financial and operational management of 2 or more properties within the company’s portfolio to ensure efficient daily operations and meet financial objectives. A successful Senior Property Manager will increase property value, provide excellent customer care to our residents and guests to meet occupancy goals and display great leadership qualities to the team. 

Pay: $32 - $35, pay to commensurate with experience.

Benefits

TLC offers a comprehensive benefits program. Here are some of the highlights of our benefits package:

• Competitive Compensation
• Commission for renewal leases
• Quarterly Bonus Eligibility
• Medical/Dental/Vision
• Paid Holidays
• Paid Vacation and Sick Time
• Life Insurance Benefits
• Long Term Disability
• Employee Assistance Program
• 401(K) Retirement Plan with generous company match

Job Responsibilities  

• Manage day-to-day operations and leasing functions to ensure resident and owner satisfaction  
• Facilitate resident move-ins by negotiating leases, processing applications, and collecting applicable fees to ensure smooth process 
• Attract new residents through advertising initiatives and work closely with the marketing department to generate traffic  
• Enforce terms of rental agreements, maintain rent collections and delinquencies, and oversee eviction proceedings. 
• Establish and maintain a positive relationship with our residents  
• Address resident complaints in a timely manner ensuring resolution and continued resident satisfaction 
• Assists with eviction of residents in compliance with the company’s policies and procedures and housing laws.  
• Strive to keep delinquency below 1% by posting rent payments timely and serving 5-day notices according to company policies and procedures. 
• Strive for a closing ratio of 25%  
• Inspect all properties on a regular basis 
• Inspect vacant units as needed to verify apartment is market ready to lease  
• Lead and support office and service staff in a professional manner 
• Provide on-going training to support staff   
• Assess your team’s performance and complete performance evaluations when due 
• Create written warnings and performance improvement plans when warranted  
• Schedule weekly catch-up meeting with team 
• Attend all training and development courses and seminars  
• Work closely with the service team  
• Follow-up on maintenance requests to ensure that work was completed to satisfaction   
• Participate in weekly meeting with Vice President of Operations and other Managers 
• Delegate work to office staff 
• Demonstration sound financial acumen by adhering to budgets and accurate preparation of monthly financial reports 
• Responsible for accurate reporting in all areas  
• Approve bills for property in Payscan timely 
• Adhere to established policies related to the Fair Housing Act   
• Stay compliant of all company, local, state, and federal safety regulations and enforce adherence of health and safety standards to promote a healthy and safe work environment 
• Review, update as needed and approve your team’s timecards for payroll  
• Investigate and report any incidents or accidents to your VPO and Human Resources that involve residents, team members, yourself, vendors, or the property 
• Other tasks as assigned by your VPO 

• 3 years of experience in Property Management  
• Strong interpersonal skills  
• Demonstrate a professional, courteous attitude and appearance at all times   
• Proven ability to comply with operational policies and procedures  
• Strong verbal and written communication and presentation skills  
• Be well organized and have excellent time management skills 
• Proficient in Microsoft Office (Word, Excel, and PowerPoint)  
• Have working knowledge of property management software  
• Ability to effectively lead a team to succeed and meet performance goals  
• Ability to demonstrate conflict management and problem-solving skills  
• Ability to learn, follow and enforce the company’s policies and procedures   

TLC Management is a Chicagoland based company that exclusively owns, operates and manages each of its 37 rental communities. Our commitment to adhere to high quality standards provides our residents with much more than a rental apartment but also exemplary customer service. We continually strive to ensure that we meet or exceed our residents' expectations by providing well-maintained properties, desirable locations and responsive service.

TLC Management is an equal employment opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status, citizenship, sexual orientation, military status or any other characteristic protected by law.