Sr. Project Manager, Sample Solutions

Overview:

The Sr. Project Manager, Sample Solutions role is a key opportunity for a driven, process-focused professional eager to thrive in a dynamic and integrated team environment. This individual will bring enthusiasm, a willingness to challenge conventional approaches, and a passion for delivering top-tier results. With strong command of project management best practices, the Senior Project Manager will ensure the seamless execution of custom online market research projects from initiation through completion. Success in this role requires a client-first mindset, superior organizational skills, and the ability to manage multiple timelines in a fast-paced setting. Acting as the client’s trusted partner, the Senior Project Manager will proactively manage expectations and deliver outstanding service throughout the project lifecycle. This role is essential to driving operational excellence, client satisfaction, and continuous improvement across the organization. 

*** Seeking qualified candidates preferably within a reasonable commuting distance from our office Gurugram and available to work US Time Zone hours***

Primary Objectives: 

1. End-to-End Project Management
2. Client Service & Relationship Management
3. Quality and Timeliness of Delivery
4. Revenue & Financial Management
5. Risk Management & Issue Resolution
6. Vendor & Partner Coordination
7. Product & Process Knowledge
8. Team Mentorship & Training

Qualifications - To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Detailed Job Duties: (typical monthly, weekly, daily tasks which support the primary objectives)

1. End-to-End Project Management

   • Responsible for managing market research projects of mid-high complexity.
   • Execute projects through all phases: 
     • Leading Kick-Off Calls with Clients
     • Developing sample & quota designs
     • Survey/Screener Testing
     • Sampling/fieldwork delivery
     • Quality Assurance
     • Fieldwork launch and data checks
     • Fieldwork monitoring
     • Fieldwork close
     • Reconciliations/Respondent honorarium
     • Invoicing
     • Project debriefs
   • Handle complex project types (e.g., IHUTs, geofencing, receipt capture) with deep understanding of panel behavior.
2. Client Service & Relationship Management
   • Build strong, professional, collaborative relationships with clients.
   • Provide regular updates, address concerns, and offer guidance throughout the project.
   • Support both new and existing account relationships to encourage retention and repeat business.
3. Quality and Timeliness of Delivery
   • Maintain high-quality standards across all deliverables.
   • Ensure project delivery is on time and within budget.
   • Exemplify flexibility and calm under pressure; manage conflicting priorities and scope changes effectively.

4. Revenue & Financial Management

   • Provide consistent, accurate revenue forecasting.
   • Ensure timely invoicing for all assigned projects.
     Track and report project metrics: value, field times, incidence, completion rates.
5. Risk Management & Issue Resolution
   • Proactively identify and address project risks and scope changes.
   • Escalate concerns as needed and communicate effectively with stakeholders and clients.
6. Vendor & Partner Coordination
   • Coordinate and manage third-party vendors and outsourcing partners to meet client needs.
7. Product & Process Knowledge
   • Develop a strong understanding of the company’s product portfolio.
   • Use knowledge to support service delivery and problem-solving.
8. Team Mentorship & Training
   • Act as a mentor to junior Project Managers.
   • Perform delegated training tasks and embody the "Prodege Way."

What does SUCCESS look like?

A successful Sr. Project Manager, Sample Solutions, consistently delivers high-quality, custom market research projects on time and within budget while navigating complex sampling requirements with confidence and precision. They build and maintain strong client relationships by providing proactive communication, expert guidance, and exceptional service throughout the project lifecycle. Their deep understanding of project management best practices allows them to anticipate challenges, manage risk, and drive continuous improvement in delivery and process. They demonstrate ownership over financial accuracy by forecasting revenue, ensuring timely invoicing, and reporting key performance metrics. As a collaborative team player, they manage third-party vendors effectively and mentor junior team members, setting a strong example of professionalism and adaptability. Their performance is marked by operational excellence, client satisfaction, and a commitment to innovation and team development.

The MUST Haves: (ex: job cannot be done without these skills, education, experience, certifications, licenses) 

• Five or more (5+) years of relevant project management experience, ideally within the market research field
• Bachelor’s degree or equivalent work experience
• Understanding of market research and primary research methodologies
• Experience in customer service or client service-type roles is strongly preferred
• The candidate must have exceptional written and verbal communication skills.
• The candidate must be self-motivated with exceptional time management, organizational skills, and attention to detail.
• The candidate must have the ability to manage multiple qualitative & quantitative projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.
• The candidate must have well-developed analytical and problem-solving skills.
• Knowledge of project management tools and concepts and can be a quick learner of new technologies/software
• The candidate must have the ability to work autonomously and in a team environment to successfully meet study-specific and departmental objectives
• Working knowledge of Microsoft Office Suite and Google Suite products

The Nice to Haves: (preferred additional skills, education, experience, certifications, licenses) 

• Experience in working in a 24x7 environment requiring weekend and afterhours coverage
• MBA in Marketing or related fields
• Flexibility to work in different time zones and shifts