RN/Administrative Coordinator - Hematology-Oncology

Christie Clinic's department of Hematology-Oncology is seeking a full-time RN/Administrative Coordinator at the University clinic from Monday-Friday 8:00am-5:00pm, with no night or weekend requirements.

Make a difference in Oncology services by providing standards based professional nursing care within an ambulatory Hematology Oncology clinic. Enjoy advanced cognitive and indirect nursing care combined with hands-on direct contact with patients. Coordinate individual patient care and experience. Preserve and protect the Oncology Provider-Patient relationship.

RN JOB DUTIES: (This list may not include all the duties assigned.)

• Create a calm, informed, dependable, and forward moving clinical environment supporting expert Oncology provider service to Hematology and Oncology patients.

• Prepare in advance for provider office visits including chart review, care coordination, result integration, and provider note preparation.

• Directly support medical practice flow by providing nursing care within the patient exam room.

  • Accurately reconcile medications.

  • Prepare and pend prescriptions for providers.

  • Document patient concerns.

• Independently triage patient concerns presenting through in person interactions, portal messages, and telephone encounters. Communicate needs effectively to provider where applicable. Ensure timely and proper follow-up is completed with patient.

• Act as a liaison between the patient and provider regarding any complaints, concerns, etc.

• As directed by provider, communicate test results, clinical answers and next steps to patients and family members.

• When appropriate, enter EMR orders (verbal and protocol based)

• Oversee referred testing including genomic/molecular profile testing (NeoGenomics, Mayo Labs, Exact Sciences, Natera, Foundation One, etc)

• Surveillance the completion of oncology provider orders performed in other Christie departments and external referral entities.

• Administer prescribed office-based injectable medications and treatment in accordance with nursing standards and as directed by provider. 

• Prepare patient, environment, equipment and aid provider during treatment, examination and/or testing of the patient.  (Bone Marrow)

• Document timely and accurately within the EMR.

• Demonstrate excellent nursing skill within a team- based experience. Co-create wins for the patient, the provider, and other team members.

• Ensure that provider is supported through advance preparation of Tumor Board notes and nurse attendance at Tumor Board.

• Prevent, Anticipate, Identify, and Solve issues on behalf of the patient and practice. Where needed, provide real-time escalation of issues to Clinical Manager.

• Regularly participate in daily department huddle to create improvement in department workflows and results achieved.

COORDINATOR JOB DUTIES: (This list may not include all the duties assigned.)

• Maintain provider schedules including accurate working hour and patient appointments to maximize patient and departmental flow.

• Manage the inbound Hem-Onc Consultation Workque (WQ) and distribute patients per guidelines.

• Oversee the External Hem Onc Referral WQ performance by team members.

• Interview, hire, develop, and retain team members.

• Mature the Christie Management System. Daily-Weekly-Monthly.

• Lead team in daily Safety focus using the Christie Safety System.

• Investigate and resolve patient complaints.

• Investigate and resolve provider concerns.

• Facilitate connections between clinical and support departments throughout the organization.

• Create annual budget in partnership with Clinical Manager.

• Monitor performance against budget monthly.

• Develop, record, and communicate department workflows. 

• Surveillance performance of standard work to optimize results created.

• Optimize practice efficiency and effectiveness.

• Prevent department distractions and ensure team focus on patient-provider needs.

• Oversee all operational functions of the office practice.

• Perform related work as required.

• Provide timely recognition, feedback, and coaching of team members.

• Utilize disciplinary process when indicated.

• Maintain needed manpower for clinic duties through coordination and approval of team member time off requests.

• Time clock management/timecard processing to support Payroll.

• Review any charge discrepancies and participate in defending claims in denial. Review and write off with Clinical Manager before authorizing organization action.

• Represent Hematology Oncology as the front-line leader- Academy of EDE, Coordinator Meetings, organization wide initiatives.

• Partner with Clinical Manager and Compounding Services Manager to maintain QOPI certification.

REQUIRED QUALIFICATIONS: 

• Graduation from an accredited school of nursing

• 2 or more years of adult med-surg based general or specialty care nursing.

• Evidence of annual completion of health-related courses and/or seminars with a certificate and/or CEU’s

• 1 or more years of leadership experience within nursing role or outside of RN role.

PREFERRED QUALIFICATIONS:

• BSN prepared.

• Oncology experience is a plus.

• Ambulatory Oncology Clinic experience is a plus.

• OCN (Oncology Certified Nurse) is a plus.

CERTIFICATE/LICENSE: 

• Active Illinois State Registered Nurse License in good standing

• CPR Certification (BLS)

TYPICAL PHYSICAL DEMANDS:

Demands include sitting, standing, walking, bending, stooping, stretching, and lifting up to 75 pounds.  Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.           

TYPICAL WORKING CONDITIONS:

Work is performed in a clinical setting with possible exposure to communicable diseases, toxic substances, hazardous waste, bodily fluids, and other waste common to a health care environment. Work may require occasional irregular day shift hours.

PAY AND BENEFITS:

The estimated pay range for this position is exclusive of fringe benefits and potential bonuses. Final offers are based on various factors, including skill set, experience, qualifications, and other job-related criteria. 

We also offer a substantial benefits package, including: