About the Role
Los Angeles Reproductive Center (LARC) is looking for an organized, reliable Front Office Assistant who takes pride in keeping a medical office running smoothly. This role centers on patient service, administrative support, and maintaining an efficient, well-structured front office. It’s a great fit for someone who values consistency, teamwork, and a steady workflow in a clinical setting.
Key Responsibilities
Front Office Coordination
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Greet patients in a friendly, confidential manner.
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Ensure new patients complete required forms and receive all necessary paperwork.
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Verify, copy, and scan identification and insurance information.
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Prepare charts, route superbills, and support smooth clinic flow.
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Collect payments when needed.
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Keep the waiting room and front office organized and presentable.
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Other duties as assigned.
Phone & Appointment Support
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Answer incoming calls promptly and professionally.
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Schedule new and follow-up appointments following LARC guidelines.
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Screen and route nursing or clinical calls appropriately.
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Transfer laboratory calls to the designated Medical Assistant.
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Provide clear, courteous communication to all callers.
Administrative Operations
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Monitor and process incoming faxes; date-stamp and distribute accurately.
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Manage daily mail pickup and outgoing mail at scheduled times.
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Print daily schedules and prepare charts for the following day.
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Prepare and send new patient welcome packets and marketing materials.
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Call new patients with appointment reminders.
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Copy and send medical records while maintaining accurate logs.
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Support daily filing, chart preparation, and record organization.
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Order and stock office supplies; monitor forms and materials.
Third-Party & Specialty Support
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Notify nursing staff when donor or surrogate documents arrive.
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Create accounts for Egg Donors, Gestational Carriers, and partners as needed.
Team Expectations
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Maintain confidentiality across all tasks and interactions.
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Communicate clearly, respectfully, and in a timely manner.
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Keep personal and shared work areas clean and organized.
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Show reliability, punctuality, and accountability.
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Support a cooperative, team-focused environment.
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Participate in meetings and performance improvement efforts.
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Stay flexible and open to change as the clinic grows.
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Assist with tasks that improve overall efficiency—everyone works together to keep the practice running smoothly.
Physical Requirements
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Ability to communicate clearly in writing and verbally.
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Ability to perform tasks requiring normal vision and hearing (with corrective aids if needed).
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Ability to carry out essential job duties reliably.
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Individuals with certain conditions (e.g., seizure disorders) must demonstrate stable control of symptoms for at least 24 months.
Why Join LARC
This is a steady, hands-on role in a respected reproductive medicine practice. You’ll support meaningful patient care while building strong administrative and clinical-support experience in a professional, team-centered environment.
