TRICOR Insurance is growing—and we’re looking for an experienced, motivated, and tech-savvy IT Support Technician to join our team in one of the following locations: Madison, Lancaster or Beloit. This is an exciting opportunity to support a fast-paced, employee-first environment by providing expert-level technical support across multiple office locations.
What You’ll Do
- Troubleshooting and resolving hardware, software, and application issues via phone, email, remote access, or in person.
- Communicating technical information clearly to non-technical users.
- Collaborating with employees across all departments to ensure seamless use of business applications and operating systems.
- Maintaining a high-level understanding of industry technologies to assist in problem-solving and system support.
- Managing multiple support requests with efficiency and professionalism.
- Supporting staff through ongoing coaching, mentoring, and training in TRICOR’s software and IT tools.
What We’re Looking For
- A strong communicator – You can translate complex technical terms into clear language.
- People-focused – You enjoy helping others and building strong relationships.
- Quick-thinking and resourceful – You adapt quickly to different users, systems, and issues.
- A lifelong learner – You're always up for learning new software or technologies.
- Organized and self-motivated – You can juggle priorities and manage time effectively.
Qualifications
- Bachelor’s degree in IT or a related field, OR 2+ years of relevant technical support experience.
- Familiarity with the IT landscape in a professional services or insurance setting is a plus.
- Proficiency in Microsoft Office products; experience with Applied Systems EPIC is a bonus.
- Ability to travel to various TRICOR locations for on-site support as needed.
Why TRICOR?
We’re not just another insurance agency—we’re a family-owned, values-driven organization that invests in our people and promotes from within.
Here’s what we offer:
- A full-time, secure role in a growing, well-respected company.
- A flexible schedule and emphasis on work-life balance.
- Technical training, professional development, and 1-on-1 mentoring.
- Health, dental, and vision insurance, HRA/HSA/FSA options.
- Voluntary life and critical illness insurance.
- 401(k) with access to a certified financial planner.
- Competitive compensation.
- A supportive, inclusive culture where your contributions matter.
- Casual dress with “Dress for Your Day” every day.
Diversity, Equity, and Inclusion at TRICOR
We believe the strongest teams are built on diverse backgrounds and perspectives. We encourage applicants of all identities, experiences, and industries to apply—even if you don’t meet every requirement.
Come join us—and discover what the best work of your career could be.
