Registration Clerk

Position Summary
The Front Office greets patients and visitors, in addition to receiving all incoming telephone calls for all departments. This 
position will be responsible for being the first point of contact at Northeast Community Clinic sites. Also responsible for 
scheduling appointments, maintaining records and all other documents and filing, as necessary.

Schedule:
• Primarily Monday through Friday from 8:00AM to 5:00PM

• Flexible, may require some evening and weekends

Primary Duties and Responsibilities
• Process Patients
• Answers telephone, schedule appointments and provide general agency and/or program information.
• Coordinates reception desk including routing, management of chart and patient flow.
• Counsel individuals who need information concerning program services.
• Maintains offices and waiting rooms in addition to office equipment for efficient functioning programs.
• Collects patient fees from client’s complete ledger(s) per agency policy.
• Verifies Insurance eligibility.
• Performs paperwork duties assigned including pulling next day charts and filing of patient charts.
• Routes charts to appropriate person for follow-up.
• Other duties as assigned by supervisor

Minimum Requirements
• Microsoft Office/Word/Excel/Outlook
• Excellent Communication Skills
• Excellent Customer Service Skills
• Bi-lingual Spanish/English (preferred)
• Ability to work as a team player and work independently
• Reliable transportation
• Must be able to travel from facility to facility
• This position requires 10 % travel outside the local area.

Required Education/Experience and/or Licensure/Certification
• High school diploma or GED equivalent.
• Medical Assistant Certificate or Certified Medical Assistant (Preferred)
• Commitment to goals and philosophy of Northeast Community Clinic
• Current CPR and/or BLS Certification
• Valid State Identification

Physical Requirements and Working Conditions
• OSHA Category 2 – Involves no regular exposure to blood, body fluids, or tissues, but may require unplanned tasks that involve exposure to blood, body fluids, or tissues.
• The work is majority of the time sedentary in nature.
• The employee is regularly required to communicate, frequently required to use repetitive motions, move, remain stationary, regularly push, pull and lift up to 20 pounds and occasionally push, pull and lift up to 40 pounds.
• Must possess mobility to work in a standard office/clinic setting (in some cases both settings) and to use standard office/clinic equipment, including a computer, stamina to maintain attention to detail despite interruptions, read printed materials and use a computer, and communicate in person and over the telephone.