SUMMARY: The Order Entry Clerk ensures the seamless processing of customer orders through our ERP system and coordination with logistics and production planning.
DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons:
Order Management & Data Entry
- Accurately process all customer orders (national and DSD accounts) received via EDI, fax, email, and phone.
- Verify all orders for correct ship dates, required lead times, and applicable pricing or promotional terms.
- Update internal tracking spreadsheets and reports for visibility and follow-up.
- Utilize ERP and logistics systems (e.g., Deacom, Everyweigh) to ensure timely and accurate entry, planning, and fulfillment.
- Enter sales data into ERP system based on inputs from sales and customer service teams.
- Review past order history when applicable to resolve order issues or enter repeat orders efficiently.
Account Maintenance
- Collaborate with the accounting department to validate pricing, manage deductions, off-invoice credits, spoils, and commissions.
- Maintain an in-depth understanding of each assigned customer account, including brokers, order history, issues, and specific requirements.
Production & Shipping Coordination
- Participate in daily meetings with Production Planning and Shipping to discuss order statuses, updates, and any changes required for in-house orders.
- Update internal systems to reflect changes discussed during production and logistics meetings.
Reporting
- Generate, update, and distribute daily and weekly reports related to order status, discrepancies, and performance metrics.
Inter-Company & Data Operations
- Execute Inter-Company (IC) transfers between the factory and other warehouse or distribution locations as needed.
- Coordinate the upload of forecasts and other key planning data into the ERP system.
Continuous Improvement & Collaboration
- Participate in Sales and Retail Sales team meetings and cross-departmental projects.
- Support process improvement initiatives within the Sales group to enhance order accuracy, speed, and service levels.
- Contribute to special projects and collaborative efforts with other departments, including Sales, Retail Sales, Accounting, and Logistics.
Other Duties
- Support the organization’s mission, vision, and values always by holding self-accountable for applying our G.R.E.A.T. (Growth, Relentless, Excellence, Adaptability and Teamwork) principles daily and personally living them when working with customers, employees, colleagues, suppliers, and others.
- Performs other duties as assigned by manager.
- Schedule Monday through Friday. As well as, every other Saturday.
