IT Systems Support

About Us

Cleaveland/Price specializes in the design and manufacture of high voltage disconnect switches and switch automation products.  The products that we offer are unique in design, and some include patented features. Products have been developed and tested in accordance with IEEE, ANSI, and NEMA standards for high voltage equipment. They are primarily used by investor-owned and public electric utilities and large industrial operations in substation, distribution, transmission, and generation applications.

All company operations take place in a modern 218,300 sq. ft. multi-site facility situated on 20 acres east of Trafford, PA. The facility houses virtually all resources for product realization, including engineering, supply chain, parts fabrication, electro-mechanical assembly, and testing. Fabrication capabilities include laser and plasma cutting, CNC machining, CNC punching, and automated bending and forming. The company also utilizes specialized processes, such as MIG and TIG welding, friction welding, silver and tin electroplating, and silver brazing.

Cleaveland/Price’s employee-focused culture plays an important role in being recognized by the Pittsburgh Post-Gazette as being a Top Workplace in the Pittsburgh region. The company is driven by the caring people that we employ: the heart and soul of the Cleaveland/Price product line.

Your Goal

The individual in this role will assist with the setup, maintenance, and troubleshooting of network infrastructure, hardware, and software systems. They will play a key role in supporting daily IT operations and providing technical assistance to end users.

Your Responsibilities

• Troubleshoot and support hardware and software systems.
• Set up, test, and maintain computers, network devices, and related software.
• Perform diagnostics and basic hardware repairs as needed.
• Collaborate with technical partners to maintain systems and resolve issues.
• Provide support in a dynamic, fast-changing technical environment.
• Occasionally work evenings, weekends, or extended hours as required.
• Ensure compliance with OSHA, ISO, and company safety standards.
• Follow all job-specific and company-wide safety protocols.
• Perform other related duties as assigned.

Your Background

• Associate’s degree in a computer-related field, or equivalent experience.
• Proven ability to demonstrate the skills and competencies required for the role.
• Hands-on experience with hardware repair, including computers, laptops, tablets, printers, and peripheral devices.
• Excellent communication and customer service abilities with a friendly, people-first approach.
• Familiarity with Windows, Android, iOS, Microsoft Office, networking, and troubleshooting tools.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• Clear verbal communication skills.
• Ability to hear and understand spoken instructions and conversations in typical work settings.

Physical Requirements

• Light work. Exerting up to 25 pounds of force occasionally and/or 10lbs. of force frequently or constantly lift, carry, push, pull or otherwise move objects that are negligible in weight. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers while using a keyboard/desk equipment.
• Requires concentration, accuracy, and focused mental effort while multi-tasking in a team environment.
• The ability to wear standard personal protective equipment (PPE) required while on the shop floor or in other work area where mandated (i.e. steel-toed shoes, safety glasses, and/or other applicable PPE).

Benefits

• Company paid premiums for medical, dental and vision coverage
• 401k plan with company match (6% dollar for dollar match along with profit share deposit after one year of service)
• Company paid life insurance with the option of purchasing additional voluntary life
• Company paid short- and long-term disability and AD&D insurance
• Company paid Employee Assistance Program
• Company paid LifeLock coverage