Facility Support Specialist

The Facility Support Specialist is a member of the Housing Team. In addition to frequent collaboration with the Housing Team and others throughout Executive Office, this role serves as a critical link between on-site facility House Directors and service providers.  The Facility Support Specialist works to implement property related repairs, maintenance and capital improvements to consistently offer a matchless housing experience. The Facility Support Specialist works in a dedicated region and with a team of service providers, Housing Team members and on-site staff to ensure Tri Delta homes function well, look great and provide a home away from home for Tri Delta members. This position also participates in overnight and weekend on-call rotations for after hours facility emergencies.

• Status: Full-time, remote eligible 

• Travel: Up to 20% 

• Supervised by: Director of Facility Support 

Key Responsibilities: Responsibilities will include, but are not limited to, the following:  

Facility Support 

• Manage safe, comfortable and competitive properties in which Tri Delta members live, learn and lead according to Tri Delta’s Purpose. 

• Collaborate with the dedicated Collegiate Housing Manager to address all facility maintenance needs. 

• Partner with Collegiate Housing Manager and insurance carrier on any property losses or insurance claims related repairs/restorations. 

• Collaborate with the collegiate housing team with respect to facility management and housing operations. 

• Visit properties as requested and complete property visit reports. 

Technology 

• Utilizing the facility management software and ticketing system, oversee the full life cycle of needed maintenance or repairs.  Ensure timely follow up with vendors and staff to ensure minimize disruption or suspension of services.  Manage and report out on data as requested. 

• Support the property transition process with local house corporations to document vendor relationships, understand facilities needs and integrate the facility into property management software. 

Project Management 

• Manage the successful and timely completion of ongoing maintenance and repairs of building and mechanical systems, with a focus on ensuring member and employee safety. 

• Assist with facility opening and closing processes, including implementing and documenting room damage assessments and coordinating corrective maintenance. 

• Collaborate with housing team to plan capital improvement projects and large repair projects based on facility maintenance schedule, facility needs, and long-term capital investment plans. 

Administrative/Customer Service 

• Review, submit and approve invoices and repair deposits within established budget.  

• Operationalize and maintain vendor relationships for facility repairs.  

• Attend annual housing conferences as requested by the Director of Facility Support. 

• Fulfill professional expectations of all Tri Delta employees: 

• Abide by and lead others in Project Management Process. 

• Receive and act on feedback; focus on self-development to become the best version of yourself.  

• Pursue open and consistent communication with Tri Delta employees and volunteers.  

• Conduct all work with a focus on elevating Tri Delta’s brand to be a premier women’s organization dedicated to helping women live, learn, and lead – with Purpose, for a lifetime.   

• Be passionate about serving others (i.e., Tri Delta employees, Board members, collegiate and alumnae members) and helping them become the best versions of themselves.   

• 1-2 years of related experience 

• Bachelor’s degree from an accredited college or university 

• Familiarity with proactive and reactive facility management, facility budgeting, vendor relations, real estate acumen, capital improvements, property acquisition, facility regulations and safety standards 

•  Strong written and verbal communication 

• 1-2 years of vendor management experience 

• Experience utilizing facility management software 

Tri Delta’s employees are called to kindness, appreciate each other’s unique abilities, and value diverse perspectives. We welcome candidates with a wide range of experiences, identities and viewpoints. At Tri Delta, we don’t just accept differences–we celebrate and support the diverse backgrounds and skills of our employees and believe that they make us stronger. We are proud to be an Equal Opportunity Employer and are committed to a workplace free of discrimination and harassment.