Great pay and benefits. Company vehicle and gas card provided to qualified candidate.
Providing a high level of customer service is of the utmost importance at HavenSmart and is an integral part of overall client offerings. As such, our service team is a vital part of the company. This role is responsible for assisting clients on site with their technical issues and providing solutions to problems related to their installed Smart Home Automation systems in a timely manner. The ability to communicate with clients about complex technical problems in an easy-to-understand manner is a key function on this roll. Â
Review client's current equipment configuration and recommend upgrades/enhancements, where warranted.
 Diagnose complex technical issues, use component isolation to address client issues in a timely manner
- Handle onsite customer technical support issues and provide solutions
- Document all information on what work was done onsite in our system
- Ensure all parts and cables used onsite are properly added to the work order for billing along with labor
- Improve existing client systems by evaluating objectives and specifications, reviewing proposed changes and making recommendations for upgrades. Work with service manager to provide proposals to clients
- Maintain client confidence by keeping their information confidential
- Determine the most efficient and effective ways to answer a client's questions
- Escalate queries and concerns as appropriate
- When a defective product is found during a service appointment, the RMA is started with the manufacturer, documented within the system, and communicated with the Service Manager.
