Executive Housekeeper - Hawaii

Summary: Responsible for performing all domestic household duties, ensuring that the residence is maintained to the highest aesthetic standard, while maintaining homeowners’ privacy. Oversees the work and prioritization of supporting housekeepers to ensure all team tasks are completed in a timely fashion. Provides support to the principals as needed.
 

Position Responsibilities: 

• Performs museum-quality cleaning with proficiency in special surfaces (wood, glass, leather, furniture, antiques, priceless art, marble, silver, brass, etc.)
• Supervises housekeeping staff, providing hands-on leadership, daily task delegation, and oversight of quality standards
• Establish and maintain processes to maintain the home to the highest aesthetic and performance standards

• Conduct frequent reviews of the physical surroundings to ensure quality issues are identified and reported to the appropriate department and are rectified

• Make recommendations to improve and upgrade the level of detail, service, and operational sophistication
• Delivers exceptional, discreet service to the principals and their guests, ensuring household routines, preferences, and standards are consistently maintained with professionalism and care
• Assists in forming an annual Housekeeping budget
• Maintain appropriate supply inventories
• Coordinate housekeeping schedule in order to minimize impact to the owners
• Assist with coordination and oversight of special events including set-up and post event clean-up
• Ongoing interest in the improvement of service, level of care, and overall experience of the property
• Participates in cross-functional teams, meetings, and activities to promote operational excellence
   

Essential skills and experience: 

• High School Diploma and a minimum of 5 years’ experience in cleaning and maintenance of luxury establishments; or any combination of education, training, and experience that demonstrates the ability to perform the duties of the position
• Exceptional interpersonal and communication skills; positive attitude
• Ability to work alone with limited direction; flexibility in working extended hours, Holidays and weekends as needed
• Ability to demonstrate intuitive service
• Demonstrated managerial and organizational skills
• Intermediate knowledge of general office procedures, administrative support, computer skills, and smartphone proficiency
• Excellent time management skills; ability to organize and coordinate multiple projects with available resources
• Keen attention to detail, honesty, adaptability, dependability, and a willingness to do hands-on work
• Ability to maintain a high level of strict confidentiality and professionalism
• Possess a valid driver’s license with a good driving record

Valued but not required skills and experience: 

• Private estate, luxury hotel, or similar hospitality experience beneficial

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: Basic standing, walking, kneeling, climbing stairs, frequent bending, reaching, twisting, turning, pushing and pulling. Driving of personal vehicle required to various locations. Occasional lifting of heavy items.
• Work environment: Home setting. Noise level usually moderate.
• Travel: Occasional travel required, often on short notice.

• General sign-off: The employee is expected to adhere to and ensure compliance with all relevant OSHA safety regulations for all personnel; as well as all company policies, and to act as a role model in the adherence to policies.

All statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities required of this role.

WHO ARE YOU?

You are a self-motivated, go-getter who takes extreme pride in their work. You require little supervision, and work well independently; but also enjoy being part of a team. You are detail oriented, and work well with structure and schedules; but you're fluid enough to change direction with little notice. You're open to feedback, because you always want to be just a little better than you were the day before. You think on your feet, and are an effective communicator - regardless of whether you're chatting with an intern or presenting to the CEO. You are able to manage multiple projects at once, and have great people management skills, for when it's time to delegate. You're professional, but don't take yourself too seriously and have an excellent sense of humor. You consider your profession more of a lifestyle than just a job - and are passionate about the career path you've chosen for yourself. You are open-minded, and willing to speak up when you have great ideas. You aren't afraid of change, and seek out opportunities to improve processes. You're comfortable leading (and completing) projects, and do so with a positive attitude. Your background likely consists of work on large properties, private estates, or in luxury hotels. You've taken on a lot in your career, and you're ready for your next challenge!

WHO ARE WE?

DFI is a private property management company dedicated to providing unparalleled Service Excellence to our clients. In support of our goal, we work hard to develop an amazing culture for our teams which extends far beyond a typical organization or benefits package. We offer many exciting programs that focus on developing the whole person - we work hard, play hard and know how to have FUN!

Why DFI?

• Fun, team-oriented environment
• Competitive salary and performance based bonus program
• 100% employer paid medical, dental, and vision insurance for employees and their dependents (with participation in our Wellness Incentive Program)
• 401(k) + match
• Generous vacation and personal time off allowance
• Charitable donation matching program
• Training and development opportunities
• Programs and activities to encourage a balanced lifestyle

This is a drug free workplace where all candidates are required to complete a background check and drug test before employment

DFI is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: DFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at DFI are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DFI will not tolerate discrimination or harassment based on any of these characteristics.