PT Teller Silver Bluff Branch, Aiken, SC

Pre-employment background checks, such as criminal reports, credit reports, and drug tests, will be required. Job offers are contingent on successfully completing all pre-employment background screenings.

Under the direction of the Branch Manager, Assistant Branch Manager, or Front-Line Service Supervisor, create a positive and engaging member experience.  Receives and processes transactions from natural person members, guests, business members, and fiduciary accounts with excellent member service.  Promotes a positive image of the Credit Union both inside and outside the workplace.

Essential Duties and Responsibilities:

• Responsible for offering Credit Union products and services to current and potential members. Credit Union services are to be promoted using the “member benefit-based approach.”
• Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
• Represents the Credit Union professionally and courteously to members and potential members.  Provides prompt, efficient, accurate, and friendly service in processing transactions.
• Is responsible for referring, selling, and cross-selling Credit Union products and services.  Credit Union services are to be promoted using a member benefit-based approach to aid members in obtaining their financial goals.
• Processes cash and check transactions in a fast-paced environment while verifying proper endorsements and negotiability. Adheres to check acceptance policies, obtains proper approval when needed, and proactively acts to deter fraud.  Processes all other types of teller transactions.
• Ask questions during interactions with members and effectively employ excellent listening and communication skills to uncover needs.  Makes referrals to the appropriate contacts.
• Always exhibits a positive can-do attitude and provides amazing member service.
• Advises members concerning Credit Union routine services and policies, including explaining what the Credit Union is (Credit Union philosophy).
• Educates members on credit union online and mobile banking services that are convenient for members to conduct their business anytime from anywhere.
• Proofs work as they are posted to improve accuracy and reduce errors.  Reconciles all transactions at the end of each day, including balancing all cash and checks.
• Serves as backup and relief for other Tellers at different locations when needed.
• Possesses excellent communication skills, including speaking clearly and concisely.  Always maintains a pleasant tone and demeanor.  Demonstrates active listening skills and quickly builds rapport with others to grow and maintain member relationships.
• Demonstrates exceptional teamwork and potentially mentors new employees.
• Other tasks may be assigned by appropriate line supervision.

Supervisory Responsibilities:

There are no supervisory responsibilities in this position.

Education and/or Experience:

• High school diploma or GED.
• 6 months -at least 1+ year of member/customer service and cash handling experience.
• Excellent math skills.

Other Skills:

Authentic People Skills (outgoing, friendly, approachable), Member Service Focused, Team Player, Organized, Detail Oriented, Ability to Multi-Task, Ability to Work in a Fast, fast-paced environment, Relationship Skills, Self-Motivated, Active Listener, Self-Motivated, Adaptable.

Computer Skills:

Proficient with Microsoft Office software. Experience with Symitar Episys Core Banking software or similar financial services software systems experiences preferred. 

Physical Demands:

This is largely an active role, requiring the use of typical office equipment such as a computer, printer, and vaults. Requires sitting for long hours and/or standing for long hours. Requires some lifting, under 50 lbs. Most work is completed in an office environment. Walking around the branch and addressing employees and members is required.