Refugee Resettlement Case Manager-RSS Employment Services

The Refugee and Immigrant Center for Education and Legal Services (RAICES) seeks to hire a Case Manager for the Refugee Resettlement Program. Under the supervision of the Resettlement Program Manager, The RR Case Manager will be implementing extensive case management services in a deliberate, effective and timely manner to eligible clients while maintaining compliance with established federal standards and requirements. The RR Case Manager will contribute to the client’s community orientation, early employment, and self-sufficiency. We aim to remove barriers with compassion, empathy and empowerment, while upholding human dignity and respect. This position will be based in San Antonio, TX. This position is Union eligible. This position is grant-funded.  If there is a substantial reduction in funding or funding ceases, the position may be terminated and/or subject to applicable CBA requirements.

RESPONSIBILITIES 

• Provide case management services to refugees and other displaced persons to include pre-arrival arrangement, coordination of housing, orientation/client education, and other basic needs enrollments within program requirements and time frames utilizing in-house services and referrals to external service providers within the community.
• Provide Cultural Orientation to all adults in the case load within 90 days,
• Ensure a timely request of all cash assistance in accordance with the federal guidelines and within 90 days,
• Document all visits and case management activities and efforts to meet with clients as outlined by the federal requirements and Resettlement leadership,
• Ensure transportation for all newly arrived or recently arrived clients to initial appointments as required or needed in compliance with child safety laws,
• Assist the client with engagement in activities that will facilitate the client’s self-sufficiency and ability to perform tasks independently,
• Identify needs and barriers and communicate follow-up to case managers and Program Manager, as needed and required,
• Maintain organized and outlined case files as outlined by the funder and Resettlement leadership and submit all the required information in a timely manner,
• Some evenings and weekends required, flex schedule will be arranged as necessary to accommodate and
• Other Duties as assigned.
   

Minimum Qualifications:

• High School degree or equivalent;
• Automobile travel is required. Valid Drivers license with a good driving record and insurance is required;+ years of experience working with refugee populations and community services;
• Possess a valid drivers license with a good driving record and insurance; Preferred Qualifications:
• Bachelors Degree in a related social service field.
• Fluency in one of the languages spoken by clients: Spanish, Burmese, Tigrinya, Swahili, Pashto, or Arabic;
• Basic understanding and knowledge of Excel and Word and ability to learn to utilize an internal case management database;
• Physical requirements may include, carrying up to 25lbs, loading and unloading donated items, standing and carrying items;
• Comfortable working in a cross-cultural environment;
• Compassionate and patient toward individuals served and a basic understanding of refugee services; and,
• Able to work some evenings and weekends, flex schedules will be arranged as necessary to accommodate

Preferred Qualifications:

• Bachelors Degree in a related social service field.
• Fluency in one of the languages spoken by clients: Spanish, Burmese, Tigrinya, Swahili, Pashto, or Arabic;
• Basic understanding and knowledge of Excel and Word and ability to learn to utilize an internal case management database;
• Physical requirements may include, carrying up to 25lbs, loading and unloading donated items, standing and carrying items;
• Comfortable working in a cross-cultural environment;
• Compassionate and patient toward individuals served and a basic understanding of refugee services; and,
• Able to work some evenings and weekends, flex schedules will be arranged as necessary to accommodate.

Attributes

• Must demonstrate behavior that aligns with RAICES’ mission, vision, and values – Empowerment, Excellence, Compassion, Inclusion and being proactive.
• Able to communicate cross-culturally and work in a multicultural setting with patience and compassion with diverse individuals,
• Ability to work independently and as part of a diverse, multidisciplinary team, 
• Strong organizational and time-management skills, and 
• Excellent oral and written communication skills.

Hybrid Work Plan
Please Note:  Employees are expected to live within the assigned geographic location to commute to and from the office or assigned on-site location(s) as business or client needs require.

• Currently, all interviews are virtual. 
• All positions will require working remotely and in-office at the assigned work location.
• Applicants must reside in the state of Texas.
• Relocation assistance may be provided to candidates willing to relocate.

RAICES is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.