Front Desk Receptionist

At Pacific Dermatology Institute, we believe that everyone can achieve more beautiful, healthier skin — and the confidence that comes with it.

As board-certified skin cancer and skincare experts with decades of experience, 16 locations across Southern California, and thousands of glowing reviews, we’re proud to be a trusted name in dermatology.

Front Desk Receptionist:

We're currently seeking energetic and friendly Front Desk Receptionists with experience providing administrative support and patient care service to patients and internal medical staff over the phone and in person.

We’re looking for high performers who thoroughly enjoy a challenge. Are you ready to be a part of a winning team and help grow this established and well-respected operation? Let’s talk about a move-up in your career and bring your exceptional experience to this high performing company. If this describes you, we’d like to have a conversation with you today!

Compensation:

Hourly $21 - $26.17

Compensation will be commensurate with skills, Dermatological experience, and Education. Includes uniform scrubs, performance incentives, health benefits, vacation/PTO, and 401K with matching contribution.

Job duties and Responsibilities

• Exemplifies and wholeheartedly believes in Pacific Dermatology Institute’s Vision, Purpose and Goals  
• Reports all potential employer liability issues and/or dissatisfied patient complaints to the Office Manager/Regional Director immediately   
• Assists with patient scheduling and front desk operations  
• Greets patients, vendors, pharmaceutical representatives, and other visitors to our medical offices and creates a welcoming atmosphere  
• Checks in patient and distributes forms and the required paperwork. Reviews forms and paperwork to ensure required fields are completed appropriately and obtains patient identification and insurance information  
• Check patients out in a timely, friendly manner ensuring each patient has the necessary information and future appointment information if needed  
• Maintain patient confidentiality  
• Provides outstanding professional phone communication; manages multi-line telephone system efficiently and seamlessly, minimizing hold times  
• Maintains patient accounts by verifying insurance information and coordinates with relevant departments for payment and referral requirements  
• Communicates with providers and medical assistants, keeps them abreast of schedule changes, patient details, and potential service delays 
• Check work provided email daily and responds to emails in a timely fashion  
• Efficiently utilizes the electronic medical record software to register new patients, schedule/cancel or create follow-up appointments for patients, as well as verifying current demographic information  
• Ensure the waiting room environment remains quiet, calm, clean and welcoming  
• Uphold the positive reputation of PDI treating visitors in a friendly, welcoming, and compassionate manner with the primary focus being patient confidentiality  
• Update job knowledge by participating in educational opportunities; read professional publications, attend seminars, conferences and continuing education courses assigned by PDI.  
• Maintain a clean driving record, a valid driver’s license and evidence of valid auto insurance throughout employment lifecycle 
• Responsible for maintaining and overseeing Lean standards (5S)   
• Use of Microsoft Office Suite products, including but not limited to, Planner, OneNote, Outlook, Forms, Word, Excel and PowerPoint  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work Environment  

This job operates in multiple fast-paced professional medical clinics with multiple medical providers and supporting staff.  

Physical Demands 

The employee is required to stand and use both hands for typing for extended periods of time. Walk, climb or balance; and stoop, kneel, crouch, or crawl periodically. The employee must be able to lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

Position Type and Expected Hours of Work 

This is a full-time, non-exempt position. Days of work are Monday through Friday. Long hours and occasional evening and weekend work may be required as job duties demand.  

Travel 

This position requires up to 50% travel. Travel to multiple clinic locations, which are located throughout the Inland Empire and surrounding areas, will be required throughout the week, and at times on short notice.   

Education and Experience 

• High school diploma or equivalent 
• Basic knowledge of medical terminology required 
• At least one year of experience with the insurance authorization process, preferably in the Dermatology field. 
• Working knowledge of ICD-10 and CPT coding (preferred) 
• Basic knowledge of general administrative and clerical procedures 
• Basic knowledge of Microsoft Word, Excel and Outlook 

Skills/Abilities 

• Good problem solving and decision-making skills 
• Excellent customer service and phone skills 
• Strong organizational, judgment, communication and analytical skills 
• Ability to multi-task and perform multiple priorities 
• Excellent time management, organizational, communication, multitasking and teamwork skills 
• Cooperative and professional behavior toward peers, providers and management 
• Ability to promote a favorable image with co-workers, department members, providers and, insurance companies 
• The ability to contribute in a team environment and/or independently, to provide excellent customer service 
• Ability to thrive in a fast-paced environment and prioritize tasks based on importance 
• Strong attention to detail, able to produce accurate and high-quality work 
• Adaptability, able to adjust the approach to meet changing demands and situations including dealing with diverse people 
• Typing skills (40 wpm) 
• Ability to keep confidential patient information to oneself at all times, despite the temptation to share