Essential Functions
1. Adhere to General Work Requirements
2. Meet & Greet internal/external Customers with a warm, genuine attitude as the first point of contact
3. Maintain a professional, and positive attitude with the ability to multi-task
4. Provide full service concierge services, including but not limited to, hotel, transportation& catering arrangements for clients (Crew & Passenger)
5. Complete opening, closing and other shift duties as assigned by Customer Service Manager
6. Ability to differentiate aircraft makes, models, types, engine types and fuel types as well as understand military time and phonetic alphabet
7. Accurately Invoice all aircraft fueling and handling services
8. Professionally and efficiently operate multi-line telephone system and appropriately route calls.
9. Effectively communicate customer requests with Line Service
10. Balance petty cash accounts.
11. Professionally correspond with clients and prospective clients to ensure customer satisfaction at all times.
12. Maintain a comfortable, presentable, clean, and professional lobby area.
13. Actively participate in shift pass-downs.
14. Successfully perform service recovery when service issues occur.
15. Successful achievement of departmental and/or individual KPIs as assigned.
16. Perform other duties and responsibilities as assigned.
Key skills and competencies
• High standard of integrity, service oriented, excellent organization, planning, time management and communication skills.
• Efficiently utilize Microsoft Office & related FBO software
• Customer service skills
Million Air Dallas Team Member Traits
• Critical Thinking – Adapts to changes quickly and effectively. Has the ability to analyze information and integrate diverse sources of knowledge in solving problems.
• Entrepreneurial – Self-starters that have the capacity and willingness to develop, organize and manage their position successfully and help the company grow.
• Coachability – Humble; acknowledge strengths and weaknesses and take feedback well. Ability to self-diagnose and translate into an actionable solution.
• Intellectual Curiosity – A strong desire to learn new concepts, seek to understand and ask thoughtful questions.
• Own Your Success – Consistently achieve personal and professional goals.
• Brand Champion – Positive promoter of the Company and the Brand.
• Polished and Professional – Carry yourself in a courteous, respectable and appropriate manner.
• Passionate – Have a love for aviation, the customer experience, and doing the right thing.
Minimum Qualifications
- High School Diploma
- Valid Driver's License
- Ability to work nights, weekends, and holidays
Additional Desired Qualifications
- Prior luxury customer service experience
Physical Requirements
- Majority of work is completed in a normal business / customer work environment
- This position works outside in all types of weather conditions.
- Physical demands may include walking, carrying, reaching, standing, and stooping
- May require occasional lifting/lowering, pushing, or pulling up to 25lbs
- Ability to work weekends, nights, and holidays.
