Operations & Logistics Assistant

The Order Processing Assistant plays a crucial role in supporting various departments by performing administrative task, data entry, customer service, and inventory assistance.  This position requires a detail-oriented and adaptable individual who can efficiently manage multiple responsibilities and provide backup support as needed. 

Reports to:  Lana Richmond, Director of Operations

Key Responsibilities:

• Data Entry and Documentation
  • Accurately input, update, and maintain records in company databases and spreadsheets
  • Organize and manage electronic and physical files to ensure easy access and retrieval.
  • Review data for errors and inconsistencies, ensuring high levels of accuracy.
  • Assist with scheduling, filing, and handling correspondence across departments. 
  • Process purchase orders or other transactional documents when necessary.

• Customer Service Support
  • Work closely with internal teams to ensure customer requests are met efficiently
  • Provide order status updates to those involved and resolve concerns promptly.

• Inventory Assistance
  • Assist in monitoring inventory levels, reporting discrepancies, and ensuring stock is accurately recorded. .
  • Help with labeling, sorting, and organizing materials to maintain an efficient workspace.
  •  Work with warehouse or supply chain teams to track incoming and outgoing products.

• Shipping & Receiving Backup
  • Support shipping and receiving operations by verifying shipments and ensuring documentation accuracy.
  • Assist with packaging, labeling, and preparing shipments for outbound deliveries.
  • Help inspect incoming deliveries for damage and accuracy, coordinating with relevant departments as needed. 

• Multi-Departmental Assistance
  • Provide support to different teams as workload demands shift, ensuring smooth operations across all departments. 
  • Learn and adapt to various roles within the company to assist in peak workload periods or when coverage is needed.
  • Coordinate with managers and team members to identify priority tasks and optimize workflow.
  • Assist in miscellaneous tasks as needed to support business operations.
  • Proactively seek ways to improve processes and enhance efficiency within the organization

Working/Physical Conditions:

• Environment: Primarily office-based setting with a mix of administrative and hands-on tasks involving
• Team Collaboration: This role involves frequent interaction with multiple departments.  Occasional requirements for assisting in other areas as needed to ensure smooth operations and timely order fulfillment. 
• Lifting: Must be able to lift and move items up to 90 lbs. regularly, with occasional heavier lifting as required.
• Active Work: This role involves long periods of standing, walking, bending, and moving items throughout the office and warehouse. 
• Expected Work Schedule: Regular business hours, with occasional overtime during peak periods or special projects.

**Note:** The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Required Qualifications:

• Education: High school diploma or equivalent required
• Physical Requirements: Must be able to regularly lift and maneuver equipment up to 90 pounds. 
• Technical Skills: Proficiency in data entry and MS Office Software (Word, Excel, Outlook).  Understanding of basic computer hardware and software terminology
• Communication Skills: Strong verbal and written communication skills to foster clear and timely responses to customer and company needs. 
• Attention to Detail: Strong focus on accuracy, detail, and follow-up. 
• Flexibility: Ability to adapt to frequent changes, delays, and unexpected events while also possessing the ability to multitask efficiently in a fast-paced environment.
• Driven & Self-Motivated: A proactive and team-driven attitude with proficiency in time management and organization is essential.
• Interpersonal Skills: Strong ability to work effectively with others and independently.
• Problem Solving: Ability to identify issues and find effective solutions.

Working/Physical Conditions:

• Environment: Primarily office-based setting with a mix of administrative and hands-on tasks involving
• Team Collaboration: This role involves frequent interaction with multiple departments.  Occasional requirements for assisting in other areas as needed to ensure smooth operations and timely order fulfillment. 
• Lifting: Must be able to lift and move items up to 90 lbs. regularly, with occasional heavier lifting as required.
• Active Work: This role involves long periods of standing, walking, bending, and moving items throughout the office and warehouse. 
• Expected Work Schedule: Regular business hours, with occasional overtime during peak periods or special projects.

**Note:** The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.