Director Of Information Technology Operations

Integrity. Care. Trust. Compassion. Expertise.

Do these words resonate with you?

These values of Builders culture create success in all we do. We strive to provide deeply supportive partnerships to our customers, agents, and each other. 

Builders is proud to be named among the Great Places to Work.  Our award-winning culture has earned top marks in Company Direction, Employee Appreciation, Work-Life Balance, Leadership, and Compensation and Benefits. Our strong culture keeps us Built Strong in a forever-changing world, and our AM Best A Rating is evidence of our financial strength.

Position Summary

The Director of IT Operations is a key member of the Information Technology leadership team which establishes and communicates the strategic direction for the division. The Director oversees managers, staff and 3^rd parties responsible for solutions development, cloud infrastructure, programming and technical analysis.   

Responsibilities

• Partner with leadership colleagues to analyze the company’s strategic plans and develop efficient, cost-effective goals for the division that align with the company's overall direction. Communicate these goals and related initiatives throughout the organization, and work with direct reports to incorporate the goals into departmental and individual objectives.
• Provide leadership with informed recommendations and proposals on emerging technologies, helping to guide strategic decisions and technology adoption. Champion operational excellence via automation, process enhancements, and implementation of industry best practices.
• Oversee and manage projects, ensuring adherence to project management standards. Prepare and deliver reports and presentations to keep leadership updated on project progress and key initiatives.
• Provide guidance for configuring cloud resources, identifying opportunities for enhancing system performance, and developing contingency plans and resources.
• Manage relationships with managed service providers(MSPs), mailroom operations providers and other IT vendors and partners. Oversee operational and budget administration, ensuring alignment with organizational objectives and efficient use of resources.
• Recruit, hire, train, mentor, and evaluate staff to build a robust, cross-functional team. Prioritize and assign team members to projects. Provide or arrange training for direct reports, conduct performance evaluations and mentor technology staff. Promote a collaborative culture aligned with company values.
• Stay current with industry trends and regulations through ongoing professional development to ensure continued effectiveness and compliance.

• Bachelor’s degree in Information Technology, Computer Science or related discipline; or equivalent combination of education and/or experience

• Ten or more years of progressively complex experience in supervising and directing the work of Information Technology staff with varying levels of experience
• Ability to lead projects and motivate cross-functional teams while thriving in a fast-paced growing company
• Knowledge of  technology development, cloud infrastructure, programming, regulatory standards, IT best practices and assessment methodologies
• Experience working with managed service providers (MSPs) to support private and public cloud infrastructure
• Proficient in both verbal and written communication enabling the clear presentation of complex technical information to diverse audiences
• Skill in prioritization, organization and time management with attention to detail to ensure tasks and deliverables are completed with accuracy and precision
• Skill in interpersonal interactions, capable of positively engaging with both internal and external stakeholders to effectively resolve issues and conflicts; ability to build strong relationships with information security counterparts in customer and partner organizations
• Ability to work independently with minimal supervision
• Proficient with Microsoft Office Suite and function specific software applications 

Let’s talk benefits!

• Competitive Salary
• Bonus Structure
• Profit Sharing
• Medical, Dental, Vision Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability
• Employer Paid Life Insurance
• Voluntary Life Insurance
• 401K with Company Match
• PTO

About Builders

Builders is a mid-sized mutual with remarkable strengths. Rated A by AM Best, Builders has forged rock-solid financial strength and a reputation for reliability and fairness in fulfilling our promises to customers. Kind, collaborative, and customer-centric, our experienced and passionate teams foster a rewarding atmosphere of excellence, trust, and mutual respect, meriting the “Culture Excellence” honors from Top Workplaces. Flexible and highly personal, our experts leverage deeply supportive partnerships with knowledgeable independent agencies to drive better services and protection for policyholders.

Our financial excellence, amazing people, and powerful partnerships build outstanding outcomes and peace of mind for our agents and their clients. This is what we mean by Insurance Built Strong^®.

Builders Insurance Group is an Equal Opportunity Employer. We welcome applicants from all walks of life and don't discriminate based on any protected status. Join us in creating a diverse and inclusive workplace! If, during the application process you need assistance, or an accommodation due to a disability, please contact peopleops@bldrs.com.