KNOWLEDGE & REQUIREMENTS
- Knowledge and understanding of the 5 Core Elements of MTM services – 1) Medication Therapy Review – Comprehensive and Targeted, 2) Personal Medication List (PML), 3) Medication-Related Action Plan (MAP), 4) Interventions and Referrals, and 5) Documentation of Services and Follow-up
- Ability to efficiently assess prescribed medication therapy for unnecessary medications, need for additional medications, ineffective medications, inappropriate doses, adverse drug reactions, and adherence concerns
- Ability to efficiently propose appropriate interventions to resolve medication therapy problems, achieve goals of therapy and prevent new medication therapy problems
- Ability to assist with managing medication costs through cost-effective interventions
- Ability to help patients identify medication adherence barriers and develop solutions to overcome those barriers
- Ability to efficiently evaluate and accurately document patient care notes, prior adverse reactions, patient recommendations, and prescriber recommendations in a clear, concise, professional and timely manner
- Ability to collaborate with prescribers, interdisciplinary care teams, patients and/or caregivers to identify and develop patient-specific disease state therapy goals
- Ability to provide patient-centered education on chronic disease states, including medications used for prevention and treatment
- Strong Telephonic Skills – Ability to speak clearly and communicate fluidly with senior citizens and healthcare professionals alike
- Excellent Listening and Interpersonal Skills – Ability to convey warmth and empathy to others while patiently employing active listening technique
- Clear and Concise Communication Skills – Ability to articulate complex information, both verbally and in writing, in a clear and concise professional manner to a variety of audiences
- Professional Demeanor – Consistent demonstration of a professional attitude and behavior
- Exceptional Interviewing Skills – Ability to probe and question patients to extract information to understand concerns and needs
- Conflict Resolution Skills – Ability to defuse potential customer conflict and respond supportively to patients through use of appropriate tone, questioning, and/or counsel
- Strong Work Values – Ability to follow all company and departmental processes and procedures
- Self-management Skills – Self-motivation, organization, and attention to detail
- Knowledge of the Law – Abide by state pharmacy law and understanding of basic compliance measures for the CMS programs, and ensure privacy and confidentiality as required by HIPAA, company and department guidelines
- Maintain Licensure – Maintain active pharmacist licensure in state(s) required for business needs
- Computer/Technology Competency:
- Ability to efficiently navigate approved MTM platforms
- Proficient in use of MS Office applications, including Excel, Word, and Outlook
- Ability to multi-task using multiple databases/platforms/applications
- Strong clinical therapeutic skills and demonstration of knowledge of appropriate medication dosing in geriatric and adult populations
- Proven ability to work independently in a collaborative environment, be self-directed
and possess excellent organizational skills
EDUCATION & EXPERIENCE REQUIREMENTS
- Minimum years of work experience: 1 year
- Minimum level of education or education/experience: Bachelors Degree in Pharmacy or PharmD from a college accredited by ACPE or graduate of a foreign college of pharmacy
- Current license to practice Pharmacy in the state(s) you are practicing in
- Ability to acquire pharmacist licensure in multiple states, if requested
- Completion of a MTM certificate course
Preferred:
- Board Certification in Ambulatory Care, Geriatrics, Pharmacotherapy, Medication Therapy Management, or other Board Certification provided through American College of Clinical Pharmacy
- Completion of an ASHP-accredited pharmacy residency and/or fellowship
- Pharmacist licensure in multiple states
- Motivational Interviewing Skills
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequent sitting in stationary position at a desk
- Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
- Occasional twisting of body
- Occasional reaching by extending hands and arms in any direction
- Occasional lifting, pulling, or pushing
What’s In It For You?
- Medical, Dental and Vision Plans
- Voluntary Benefits
- HSA & FSA
- Fertility & Family Planning Benefits
- Paid Parental Leave
- Adoption Assistance Program
- Employee Resource Groups
- Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
- 11 Paid Holidays
- Corporate Wellness Program
- 401k Employer Match & Roth Option Available – immediate eligibility
The hiring range for this position is $51.75 per hour. There may be a bonus or commission, and/or a long-term incentive that will be provided as part of the compensation package, along with medical, financial and/or other benefits, depending on the level and position offered.
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