Residential Services Coordinator

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach. 

POSITION PURPOSE

LifeMoves | Eleven Eleven provides interim supportive housing in San Carlos to 39 individual veterans. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability, including but not limited to accommodations, meals, laundry, case management, and therapy. The team supports clients with housing, employment, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources. 

The Eleven Eleven Residential Service Coordinator plays an important role in keeping the program site safe, welcoming, and running smoothly. Reporting to the Program Director, this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed. Key responsibilities include keeping the site secure by monitoring access, completing regular safety checks (rounds), and supporting daily tasks like welcoming new clients, preparing rooms, and organizing supplies. 

This role requires strong attention to the safety and emotional well-being of clients, especially during times of stress or crisis. Staff use a calm and compassionate approach to help resolve problems and support stability. By creating a supportive environment, this position helps clients feel safe and builds trust to work toward their goals, including finding permanent housing.

ESSENTIAL JOB RESPONSIBILITIES

• Provide calm, supportive crisis response and connect clients to appropriate resources as needed.
• Respond to client, volunteer, donor, and visitor needs with professionalism, compassion, and radical hospitality.
• Monitor site safety through rounds and camera observation to maintain a clean, safe, and welcoming environment.
• Report maintenance or pest issues promptly and assist with pest control and cleanliness efforts.
• Manage facility meals, supplies, and donations, ensuring accurate inventory and organized storage.
• Create reports, update shift logs, and participate actively in team meetings.
• Maintain confidentiality, appropriate boundaries, and professional conduct at all times.
• Conduct client move-ins, transitions, and move-outs, ensuring accurate documentation and a positive experience.
• Complete all required trainings within deadlines, including CPR, Mental Health First Aid, Crisis Intervention, and database use.
• Participate in online trainings on trauma-informed care, mental health, substance use, crisis prevention, and mandated reporting.
• Attend continuing education opportunities to strengthen professional skills and uphold agency standards.
• Perform additional duties as assigned to support program and organizational needs.

Shift Details: Swing 4pm.-12:30am.-P/T (Sat.-Sun.)

QUALIFICATIONS

• High School Diploma or GED required; 2–3 years of consistent equivalent experience in a related field may substitute for formal education. Related experience may include peer advocacy, community outreach, housing services, or work in the homelessness services field.
• Demonstrates care, respect, and empathy when working with people from all backgrounds, and is committed to practicing DEIB principles and relentless engagement by welcoming everyone with kindness, dignity, and respect.
• Manages stress and emotions professionally, remaining calm, composed, and supportive under pressure while applying de-escalation techniques to ensure safety and positive outcomes.
• Open to feedback and motivated to learn and grow in areas such as trauma-informed care, crisis support, and harm-reduction practices.
• Works effectively both independently and collaboratively within a team; follows directions, communicates clearly, and seeks clarification when needed.
• Maintains clear, unbiased, and professional documentation and communication at all times.
• Demonstrates strong organizational skills, attention to detail, and the ability to prioritize tasks to support efficient operations and positive client and team interactions.
• Proficient in using technology such as phones, messaging systems, email, Microsoft Word, Excel, and databases to complete administrative and communication tasks.

COMPETENCIES

• Job Knowledge: Understands job duties and performs tasks with accuracy. Commitment to 
• Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self- improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team. Performance 
• Improvement: Sets performance goals, establishes the approach, creates a learning environment. 
• Time Management and Reliability: Manages workload effectively and meets deadlines. 
• Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together. 

SUPERVISORY RESPONSIBILITIES

N/A

TRAVEL REQUIREMENTS

This role may include small amounts of travel to trainings and admin events

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

COMPENSATION AND BENEFITS

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor.  Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.

If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.