Bilingual HOT Case Manager

ABOUT LIFEMOVES
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon
Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative
partnerships. With 40 programs , LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while
providing intensive, customized case management through site-based programs and community outreach.

POSITION PURPOSE
LifeMoves’ Homeless Outreach Teams (HOT) conduct outreach to unsheltered individuals experiencing homelessness. HOT
collaborates with multiple internal and community organizations to provide holistic services to help the individuals return to stability.
HOT is a subset of a larger Outreach team that includes Rapid Response Dispatch and an Encampment Resolution team.
The HOT Northern Region SFO Outreach Case Manager plays a key role in supporting people moving toward safe, stable housing
and greater self-sufficiency. This position reports to the Associate Program Director and provides direct outreach and engagement
primarily to people living outside without shelter, as encountered inside or in close proximity to the San Francisco Airport (SFO). This
role provides case management services, life skills support, and resource connections. They work in partnership with clients to set
goals, celebrate progress, and overcome challenges. Using a trauma-informed and strengths-based approach, this position builds
trust and respect, making sure clients feel heard, valued, and supported throughout their journey.
Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and
activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this
role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community
relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical
behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients
to grow their strengths, reach their goals, and build a better future.

ESSENTIAL JOB RESPONSIBILITIES
Develop, implement, and update individualized case plans addressing housing, employment, benefits, health, and well-being based on
client strengths and goals.
Support clients with housing searches, employment preparation, benefits access, life skills development, resume and cover letter
building, and navigating employment and housing resources.
Assist clients with enrollment in benefit programs such as General Assistance, CalFresh, and Cash Assistance Program for
Immigrants.
Coordinate with healthcare providers to support physical and behavioral health needs, including scheduling appointments, arranging
transportation, and accompanying clients as needed.
Facilitate client-centered groups, workshops, and educational sessions to build skills and confidence.

Serve as a liaison between LifeMoves and community partners, connecting clients to services and educating partners on trauma-
informed care.

Coordinate with public partners, including probation officers, Veterans Affairs, APS, CPS, and other agencies, to support client needs
and program goals.
Support clients in interactions with landlords, employers, and agencies, providing mediation and conflict resolution as needed.
Advocate for client rights, reduce stigma around homelessness and mental health challenges, and highlight client strengths when
collaborating with partners.
Maintain accurate, up-to-date client records, case notes, reports, and program data in HMIS and the LifeMoves internal system.
Track client progress, program outcomes, housing placements, employment successes, and community partnerships.
Provide crisis intervention and make referrals to appropriate services when necessary.
Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.
Complete all required trainings, including CPR, Mental Health/First Aid, Nonviolent Crisis Intervention, HMIS, internal database
training, and additional Relias courses on trauma-informed care, mental health, substance use, crisis response, and professional
boundaries.
Attend continuing education opportunities to grow expertise and maintain best practices.
Be available for occasional evenings and weekends and assist with additional duties as assigned to meet program and client needs.
Engage and assist unhoused clients at encampments, streets, or other locations where they reside.
Respond to outreach service requests from Dispatch or community partners.
Support individuals and families seeking shelter or housing by connecting them to Core agencies or other essential services.
Provide basic needs, such as snack packs and hygiene products, as available.

Shift - Monday-Friday 10:00 am-6:30 pm

QUALIFICATIONS

• Educational Requirements: Associate's Degree in related field preferred; or High School Diploma/GED with 5 years of equivalent experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.
• Demonstrates care, respect, and empathy, working effectively with people from diverse backgrounds and committed to diversity, equity, inclusion, and belonging (DEIB) practices. Welcomes everyone with kindness, respect, and non-judgment.
• Maintains professionalism and emotional regulation, staying calm and supportive under pressure and applying de-escalation techniques to ensure safety and positive outcomes.
• Open to feedback and continuous learning, with a strong growth mindset and curiosity about trauma-informed care, crisis support, and harm reduction practices.
• Works well independently and collaboratively, communicates clearly, follows directions, and seeks guidance when needed.
• Maintains clear, unbiased, and professional documentation and communication.
• Demonstrates strong organizational skills, attention to detail, initiative, and active engagement with clients, colleagues, and community partners.
• Proficient with basic technology, including phone and messaging systems, email, Microsoft Word, Excel, and databases for
• administrative tasks, case management, reporting, and outcome tracking.
• Advocates effectively for clients, helping them navigate systems, access benefits, and ensuring equitable treatment across providers and agencies.
• Identifies and leverages community resources to meet diverse client needs, connecting clients to housing, employment, health, and social services.
• Applies strong problem-solving and research skills to track resources, address issues, and develop solutions for clients’ needs.
• Builds and maintains partnerships with community organizations, service providers, and external agencies, demonstrating strong communication and collaboration skills.
• Possesses specialized knowledge in outreach, including safely and appropriately engaging individuals where they reside.
• Fluent in English and Spanish, both spoken and written.

COMPETENCIES

• Job Knowledge: Understands job duties and performs tasks with accuracy. Commitment to
• Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self- improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team. Performance
• Improvement: Sets performance goals, establishes the approach, creates a learning environment.
• Time Management and Reliability: Manages workload effectively and meets deadlines.
• Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.

SUPERVISORY RESPONSIBILITIES
N/A
TRAVEL REQUIREMENTS
This position requires regular travel between agency sites, community partner locations, client service events, and internal and
external meetings.
A valid California driver’s license and reliable transportation are required.
Must be able to travel throughout the Bay Area as part of regular duties.
Mileage reimbursement is provided in accordance with agency policy.
Occasional evenings or weekend travel may be required to attend community events or support client services. Must maintain vehicle
insurance as required by law and agency policy.
PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this position
successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the
duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must
frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with
hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close
vision, distance vision, and the ability to adjust focus.
COMPENSATION AND BENEFITS
This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.
LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we
serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin,
political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership
in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are
bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other
marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments
where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to
review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail
all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that
may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be
considered part of the job holder’s responsibility.
If you require a disability accommodation during the application process, please contact the Human Resources Department at (650)
685-5880.