Homeless Outreach Team Case Manager

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of  housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs , LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach. 

POSITION PURPOSE

LifeMoves’ Homeless Outreach Teams (HOT) conduct outreach to unsheltered individuals experiencing homelessness. HOT collaborates with multiple internal and community organizations to provide holistic services to help the individuals return to stability. HOT is a subset of a larger Outreach team that includes Rapid Response Dispatch and an Encampment Resolution team. 

The HOT Case Manager supports unsheltered individuals in accessing housing, healthcare, and other vital resources. Through direct outreach and intensive case management, they build trust, set client-centered goals, and provide flexible, trauma-informed support. Reporting to the Program Director, the CM meets clients where they are and helps guide them toward stability and self-sufficiency, while also engaging with the broader community through education and advocacy.

Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.

ESSENTIAL JOB RESPONSIBILITIES

• Develop, implement, and update individualized case plans addressing housing, employment, benefits, health, and overall well-being.
• Support clients with housing searches, employment prep, benefits access, life skills, resumes, cover letters, and resource navigation.
• Assist clients with enrollment in benefit programs such as General Assistance, CalFresh, and Cash Assistance for Immigrants.
• Coordinate with healthcare providers and support clients with scheduling, transportation, and accompaniment to appointments.
• Facilitate client-centered groups, workshops, and educational sessions to build skills and confidence.
• Serve as a liaison with community partners and public agencies to connect clients to resources and educate the community on trauma-informed care.
• Mediate and resolve conflicts between clients and landlords, employers, or agencies, advocating for clients’ rights and reducing stigma.
• Maintain accurate client records, case notes, and program data using HMIS and internal systems, ensuring confidentiality.
• Track client progress, program outcomes, housing placements, employment achievements, and community partnerships.
• Provide crisis intervention and make referrals to appropriate services when needed.
• Participate in case conferences, trainings, and supervision to strengthen skills, including mandatory first 90-day and ongoing Relias trainings.
• Attend continuing education opportunities, remain flexible for evenings/weekends, and assist with additional duties as assigned.
• Conduct outreach to unhoused clients at encampments or other locations, responding to dispatch or partner requests.
• Provide basic needs support during outreach, such as snack packs and hygiene products, and assist individuals/families seeking shelter or housing.

Location: Job location is 415 2nd Avenue, San Mateo, CA 94401 and add it will be serving northern San Mateo County that includes South SF, Colma, Daly City, San Bruno, Millbrae and Burlingame. 

QUALIFICATIONS

• Works effectively with individuals from diverse backgrounds with compassion and non-judgment.
• Demonstrates understanding of and commitment to diversity, equity, inclusion, and belonging practices.
• Welcomes all clients and visitors with kindness, respect, and professionalism.
• Remains calm and supportive under pressure and applies de-escalation techniques when needed.
• Open to feedback and continuous learning in trauma-informed care, crisis support, and harm reduction.
• Collaborates well with teams while managing individual responsibilities effectively.
• Produces clear, unbiased, and professional written and verbal communication.
• Manages multiple tasks efficiently, showing initiative and attention to detail.
• Proficient with email, Microsoft Office, and database systems for case management and reporting.
• Actively advocates for client access to benefits, services, and fair treatment.
• Identifies and connects clients to housing, employment, healthcare, and community resources.
• Builds partnerships with external agencies and demonstrates specialized knowledge in outreach.

COMPETENCIES

• Job Knowledge: Understands job duties and performs tasks with accuracy. Commitment to 

• Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self- improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team. Performance 

• Improvement: Sets performance goals, establishes the approach, creates a learning environment. 

• Time Management and Reliability: Manages workload effectively and meets deadlines. 

• Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together. 

SUPERVISORY RESPONSIBILITIES

N/A

TRAVEL REQUIREMENTS

• This position requires regular travel between locations throughout the city, community partner locations, client service events, and external meetings. As such:
  • A valid CA. driver’s license and reliable transportation are required.
  • Must be able to travel throughout Santa Clara and San Mateo Counties as part of regular duties.
  • Mileage reimbursement is provided in accordance with agency policy.
  • Occasional evening or weekend travel may be required to attend community events or support client services.
  • Must maintain vehicle insurance as required by law and agency policy.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

COMPENSATION AND BENEFITS

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor.  Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.

If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.