Case Manager

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs , LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

POSITION PURPOSE

LifeMoves | Palo Alto is a new program and once implemented will provide interim supportive housing in Palo Alto 24 family units and 64 individual units. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability, including but not limited to accommodations, meals, laundry, case management, and therapy. The team supports clients with housing, employment, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources. At this time the program will be operating out of a hotel and will move into the Palo Alto space when it is completed. As this is a new program, the role includes supporting program start-up, helping create essential documents and processes, and adapting to evolving needs as operations develop.

The Palo Alto Case Manager Interim Supportive Housing (ISH) Case Manager (CM) reports to the site Program Director and provides case management, supports daily site operations, maintains a safe and welcoming environment, monitors the site, responds to client needs, and supports client check-ins, group activities, and overall site coordination. The position plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. They provides case management services, life skills support, and resource connections and work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and strengths-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey.

Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.

ESSENTIAL JOB RESPONSIBILITIES

• Develop and maintain individualized case plans focused on housing, employment, benefits, and personal well-being.

• Assist clients in securing housing, preparing for employment, and enrolling in public benefits programs (e.g., CalFresh, GA, CAPI).

• Support clients in developing life skills such as budgeting, time management, and daily living.

• Connect clients to healthcare, behavioral health, and community resources; coordinate appointments and transportation as needed.

• Provide advocacy, mediation, and conflict resolution between clients and external partners such as landlords or service providers.

• Maintain accurate and timely documentation in HMIS and agency databases, including progress notes and outcomes.

• Build and sustain strong partnerships with community agencies, government entities, and resource networks.

• Serve as a liaison between LifeMoves and community stakeholders to enhance collaboration and promote trauma-informed care.

• Provide crisis intervention and de-escalation support while ensuring safety and client-centered service delivery.

• Participate in weekly case conferences, supervision sessions, and ongoing professional trainings.

• Complete all required training within 90 days (e.g., CPR, MHFA, Nonviolent Crisis Intervention, HMIS) and maintain continued education.

• Support site operations, including inspections, maintenance coordination, donation management, and facility upkeep.

• Facilitate group activities or workshops that promote life skills, community engagement, and self-sufficiency.

• Perform additional duties as assigned, including evening or weekend coverage as needed, to support program and agency goals.

QUALIFICATIONS

• Associate’s Degree in a related field preferred, or High School Diploma/GED with 2–5 years of relevant experience such as housing services, outreach, or peer advocacy.
• Actively practices diversity, equity, inclusion, belonging, and relentless engagement principles.
• Maintains professionalism and composure under pressure while applying de-escalation techniques effectively.
• Open to feedback, learning, and professional development in trauma-informed and harm-reduction practices.
• Works effectively both independently and as part of a multidisciplinary team.
• Communicates clearly, professionally, and respectfully in both written and verbal interactions.
• Maintains accurate, unbiased, and timely documentation to ensure accountability and compliance.
• Demonstrates strong organization, attention to detail, and ability to manage multiple priorities.
• Proficient in Microsoft Office (Word, Excel, Outlook), databases, and case management systems.
• Advocates for clients to access benefits, housing, and resources while ensuring equitable treatment.
• Identifies and connects clients to community, housing, healthcare, and employment services.
• Uses analytical and research skills to assess needs and resolve client challenges effectively.
• Builds and maintains collaborative relationships with community partners and service providers to strengthen client support networks.
• Demonstrates care, respect, and empathy when working with individuals from diverse backgrounds.

COMPETENCIES

• Job Knowledge: Understands job duties and performs tasks with accuracy. Commitment to 

• Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self- improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team. Performance 

• Improvement: Sets performance goals, establishes the approach, creates a learning environment. 

• Time Management and Reliability: Manages workload effectively and meets deadlines. 

• Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.

SUPERVISORY RESPONSIBILITIES

N/A

TRAVEL REQUIREMENTS

This role may include small amounts of travel to training and admin events

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

COMPENSATION AND BENEFITS

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.

If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.