US Heart and Vascular is in need of a Call Center Representative for Memorial Katy Cardiology in Katy, TX.
Responsibilities:
- Take customer calls and provide accurate, satisfactory answers to patient inquiries and concerns.
- Receives and returns phone calls from patients and other external sources. Receives and returns portal messages.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Takes Pharmacy phone calls, review charts and process prescription refills.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- May also be responsible for insurance pre-certification, prior authorization, procedure/surgery scheduling and coordinating transfers and admissions.
- Escalates emergent patient care concerns to the appropriate entity as directed in protocols.
- Collaborate with other call center professionals to improve customer service.
- Help to train new employees and inform them about the company’s customer management policies.
- Maintains current CPR and Medical Assistant certification.
- Performs other duties as required.
Requirements:
- High School diploma or equivalent
- Cardiology practice experience preferred but not required.
- Strong communication skills, both written and verbal.
- Phone skills, including familiarity with complex or multi-line phone systems.
About Katy, TX:
Katy is a fast-growing Houston suburb known for top-rated schools and a family-friendly atmosphere. It offers affordable housing, a strong job market, and great shopping and parks. Residents enjoy suburban comfort with easy access to big-city amenities. With a strong community feel, Katy is perfect for families.
