Summary
Combine the talents of employees under your supervision to accomplish the objectives of the repair depot such as repair turnaround time, first time fix rate, parts used per repair and repair KPI achievement rate. Develop processes based on customer’s requirement to achieve the service level agreement (SLA). Prepare standard operation procedures and work instructions by following ISO 9001-2008 format. Perform continuous internal process improvement to increase customer satisfaction and productivity.
Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.
Data Analysis/Communication/Issue Resolution-Prevention:
- Supervise a team of repair technicians. Review and evaluate daily KPI and customer SLA requirements.
- Present corrective and preventive actions to maintain superior service quality and continuous improvement.
- Complete all projects assigned by Managers within the required timeframe.
- Recruit qualified repair technicians and set up adequate training based on approved work instructions. In addition, monitor individual process execution after training.
- Conduct periodic inventory audits in department repair center and reconcile physical counts.
- Maintain and develop record keeping procedures. Manage appropriate department training records in accordance with applicable regulations, policies, and ISO standards.
- Aids department manager in the development of KPI goals and objectives for the department; recommends, implements and administers methods and procedures to enhance operations.
- Aids other department supervisors to ensure smooth inter-department processes and procedures.
- Ensures daily housekeeping along with workstation equipment layout, energy conservation is followed thoroughly.
- Must be flexible with working hours and be available to work during other assigned events.
- Assist in maintaining great team work and high moral environment.
Warehouse Efficiencies – Cost Reduction:
- Implements warehouse efficiencies and cost reduction programs to assist the company in making better merchandise flow decisions by conducting thorough analysis on key areas which are causing product and delivery issues.
- Builds and maintains a work environment that is positive and is supported by open feedback and two-way communication at all levels.
Team Leadership:
- Responsible for maintaining a positive work environment while supporting the company’s culture.
- Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
- Maintains and strengthens internal, external customer, and supplier relationships. Communicates and works well with all business partners.
- Manages inventory and allocation to flow through the warehouse in the most cost efficient and productive manner.
Supervisory Responsibilities:
- Hires and trains new employees.
- Organizes and oversees the schedules and work of assigned Team.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees as needed and in accordance with company policy.
