Billing System Analyst I

BILLING SYSTEM ANALYST I

JOB SUMMARY

The Billing System Analyst I operates the company's AS400 computer system.  This position reports to the Billing System Supervisor.

JOB DUTIES AND ESSENTIAL FUNCTIONS

The Billing System Analyst I performs a variety of skilled computer operation functions, which may include but are not limited to the following:

• Verifies the AS400 is online daily.
• Checks and balances billing updates for accuracy.
• Prints and processes all account maintenance and SurePay applications daily.
• Processes and balances Rapidpay, SurePay, Paymentus and Phoenix payments.
• Prepares the daily bank deposit and cash report.
• Prints all final bills and refund checks and ensures the distribution of each to the customer.
• Operates the billing system daily which includes but is not limited to:
• • Generating, printing and checking meter reads for accuracy
  • Verifying and keying all account maintenance to include: BDTs, credit memos, local bills, meter change orders, customer information changes and special handling requests
  • Generating daily billing and prepares files for the printing and mailing of bills and delinquent notices
  • Checking and balancing billing totals using Revenue summaries, Daily Billing Totals Reports, Billing Registers and the Cashbook Log
• Enters and verifies SurePay applications and cancellations appropriately.
• Enters and verifies all account maintenance updates (CICs, meter change orders, special handling requests/cancellations).
• Files account maintenance forms and reports.
• Verifies all special handling accounts.
• Updates account mailing addresses based on address overrides or postal updates.
• Assists with keying payroll timesheets.
• Provides Meter Reader support.
• Provides support to the Customer Service Representatives which includes but is not limited to payment research and billing analysis.  
• Assists the Billing System Analyst II with month end duties.
• Assists the Billing System Analyst II in performing account analyses on but not limited to:
• • Zero usage, high usage, inactive meters, meter change orders (before and after)
• Assists the Billing System Analyst II on performing Quality Control on billing rates and tax rates.
• Resolves system user inquiries through research and analysis of the billing system.
• Assists in all areas regarding the billing system when necessary and applicable.
• Any additional duties assigned by the Billing System Supervisor.

SKILLS, KNOWLEDGE AND PHYSICAL REQUIREMENTS

Skills, knowledge and physical requirements include, but are not limited to the following:

• Ability to operate IBM AS400 and associated peripherals, Opex Mail Extractor/Scanner and MAVRO payment processing software.
• Excellent personal computer skills and working knowledge with Word and Excel.
• Working knowledge of scanner, copier, and other office equipment.
• Knowledge of and ability to use Internet communications and e-mail.
• Ability to communicate effectively, both verbally and in writing.
• Ability to follow oral and written instructions.
• Ability to write legibly and have good reading comprehension.
• Ability to work independently with little or no supervision or assistance.
• Ability to interact with supervisors, co-workers, and other employees in a cooperative and professional manner.
• Must have professional demeanor and appearance, be dependable and punctual.
• Ability to perform repetitive physical activities using feet, legs, hands, and arms and which include use of keyboard, multiline telephone/switchboard, walk, sit, bend, stoop, climb stairs, lift up to 20 lbs., reach, grasp, push and pull.

EDUCATION, TRAINING AND EXPERIENCE

The following are required:

• High school graduate or equivalent.
• Minimum 1 year of computer operations or related experience.  Experience in any of the following is a plus:
• • Utility billing
  • Remittance processing
  • AS/400
  • Accounting principles
• Valid Arizona driver's license and acceptable driving record.