Front End Lead

Now Hiring:  – Front End Lead - Southern Oregon Goodwill®

Are you ready to lead with purpose and passion? Join our fast-paced, high-energy team at Southern Oregon Goodwill and help us turn donations into jobs! We're looking for a dynamic Front End Lead who thrives in a mission-driven environment and is ready to make a real impact in their community.

 What You’ll Do:

As a Front End Lead, you’ll oversee daily store operations, drive sales, and lead a team committed to excellence. You’ll play a key role in supporting our mission to enable employment by providing opportunities for personal and professional growth, while committing to sustainable practices.

Key Responsibilities:

• Performs a variety of production and retail duties, including but not limited to such tasks as customer service, cashier, sorting donated items, pricing, rotating items, working retail sales floor, dressing room upkeep, maintenance of department equipment, and inventories. 

• May work independently without the benefit of additional workers and without direct supervision. 

• Ensures sales floor functions run smoothly and effectively without sacrificing customer service and efficiency.  

• Trains and may directly supervise the retail associates and program participants. Provides input to store manager regarding employee performance. 

• Ensures each customer receives outstanding service by providing a friendly and clean environment, greeting, and acknowledging every customer, and all other aspects of customer service.  

What We Offer:

We believe in taking care of our team. Our robust benefits package includes:

• Competitive wages
• Medical, Dental, Vision & Life Insurance
• Retirement plan with employer match
• Generous vacation, sick time, and holiday pay
• 50% employee discount
• Tuition assistance
• Opportunities for growth and development
• And much more!

 Why Goodwill?

At Southern Oregon Goodwill, we’re more than a retail store—we’re a community resource. Every item sold helps fund job training and employment programs for people facing barriers to work. When you join our team, you’re not just starting a job—you’re building a career with purpose.  Our Mission is to enable employment by providing opportunities for personal and professional growth, while committing to sustainable practices.

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must have sufficient knowledge of brand-name clothing, collectibles, antiques, and other items to be able to determine worth and quality. 

• Speak and understand the English language sufficient to read materials, communicate with customers and coworkers.  

• Perform simple mathematical calculations. 

• Ability to operate and be certified in powerlifting equipment. 

Education and Experience  

• High school diploma or equivalent.  

• 2 years recent experience in a Goodwill production or retail system. 

• Experience operating various production equipment, including electronic cash registers and other retail sales equipment.  

• Basic proficiency in Word, Outlook Mail and Calendaring.  

• Previous retail leadership production or comparable experience preferred. 

Physical Requirements and Working Environment: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

Medium physical demand level 

• While performing these duties, the employee is regularly required to sit and stand for prolonged periods of time; use hands and fingers to handle or feel; reach with hands and arms and talk and hear. 

• Frequently required to walk and/or stands for up to 8 hours per day. Must regularly lift, carry, and/or move up to 20 pounds and up to 50 pounds occasionally. 

• Ability to push/pull and carry up to 30 pounds. Kneels, stoops, and bends frequently.  

• Occasional need to push heavy, wheeled carts, pallet jacks, hand trucks and other material handling equipment with loads weighing up to 250 pounds.  

• Specific vision abilities required by this job include close vision. 

• Local and regional travel is required. Work is performed primarily indoors in a climate-controlled space. May occasionally perform work in outside weather conditions.  

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Management may add to or change the duties of this position at any time. position at any time.