Description:
Research and analysis of Mastercard, Visa and private label account activity to detect fraudulent activity
Analyzes accounts and review activity for potential fraud, first party fraud, potential SAR referrals, and possible money laundering
Act as a front-line resource and escalation point regarding suspicious activity
Performs complex investigations regarding suspected fraudulent activities
Frequent interaction and communication with customers, internal customer service, and merchant partners
Supports essential departmental functions and performing back up duties as needed
Handles and resolves escalated customer calls and inquiries
Assists in special projects upon request
Reviews documentation provided by applicants and existing customers to determine validity
Requirements:
Solid understanding of fraud risks, processes, and procedures
Sound judgment and ability to deal with customer issues in both a routine and complex environment
Ability to analyze, solve problems, and make decisions effectively and independently
Ability to manage multiple diverse tasks simultaneously
Microsoft office suite and windows experience
Preferred skills:
AML/ BSA knowledge
Fiserv Product experience
Experience with credit card products, and knowledge of related regulations
