IT Support Specialist

Work Location:

At Profit Recovery Partners (PRP), we believe that collaboration and innovation thrive when we're together. This position is fully onsite at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members.

Who You Are:

The IT Support Specialist is responsible for providing oversight and support of all business systems that drive our daily business operations. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, with a primary emphasis on end user technical support (help desk) and training on how to use supported technologies. Business systems include Telephone / Voicemail, O365, Teams, mobile devices, Dynamics CRM, Smartsheet, and custom developed Microsoft SQL / .NET web applications. This position also provides secondary support for IT network systems, including Azure, servers, switches, access points, Internet circuits, and backup / recovery systems.

What You’ll Do
 

• Provide first class support for high energy consulting, sales and executive teams
• Provide 24x7 end user technical support for all business systems
• Provision new equipment, onboard new users and provide welcome training for new hires on all business systems used to support daily business operations
• Perform account provisioning and permissions assignments
• Act as the primary contact for IT-related issues, resolving hardware, software, and network problems
• Administer user accounts, permissions, and security settings across multiple platforms, Azure Portal and several 365 admin centers (Entra, Intune, Dynamics, Exchange, Sharepoint)
• Install, configure, and maintain Windows operating systems, business applications, and system updates
• Manage IT equipment lifecycle, including procurement, deployment, and decommissioning
• Provides references for users by writing and maintaining user documentation; providing help desk support and training users, as needed
• Assist and provide backup coverage for the monitoring of performance and uptime on all IT network systems
• Lead IT projects, including the design and deployment of new systems and upgrades to existing systems using standard Project Management methods / processes
• Regular review of operational objectives (studying business functions; gathering information; evaluating output requirements and formats) to ensure business systems and technical support are adequate
• Recommends new controls by identifying problems and updating business systems, processes, and documentation when needed
• Maintains user or client confidence and protects operations by keeping information confidential, adhering to internal policy and industry best practices on data privacy and security
• Espouses PRP’s Values and contributes to team effort by achieving desired results
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and other peripheral equipment as required.
• Perform basic break fix tasks
• Support security teams on incident response and use of patching and anti-malware tools
• Troubleshoot connectivity issues both wired/wireless
• Work in our Help Desk ticketing system
• Document troubleshooting steps & procedures so others can leverage knowledge
• Maintain inventory of local assets
• Educate staff on IT security best practices relevant to their operating system.
• Participate in IT projects including rollouts of new applications, upgrades to existing systems, and transitions to new technologies
• Work with other IT team members to plan and execute these projects effectively
  
   

What You Need:

• Associate degree in Information Technology or related field (or equivalent experience).
• 5+ years of experience in desktop/help desk support, preferably in a cloud-first environment.
• Strong understanding of Windows and Office 365 environments.
• Familiarity with Azure Active Directory, Intune, and basic Azure services.
• Experience with Azure Portal - VM creation/support, user provisioning, IAM management
• Strong troubleshooting skills and ability to work independently
• Excellent communication and customer service skills
• Proficient in MS Word, Excel, Outlook, and PowerPoint and Office 365 Administration
• Familiar with basic security & privacy principles (MFA, IAM/Access Control, Asset Management, phishing, data protection, encryption)
• Knowledge of PowerShell scripting for automation and administration
• Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or Azure Fundamentals.
• Experience with Intune admin center and Exchange admin center.

Who We Are:

Profit Recovery Partners is a management consulting firm specializing in enterprise cost optimization and spend reduction. We partner with FORTUNE 1000 corporations, leading law firms, private equity firms, and private enterprises across North America to design, implement, and sustain transformative cost-reduction strategies. Leveraging deep category expertise, proprietary analytics, and supplier-negotiation intelligence, PRP delivers measurable financial impact and operational efficiency. Our client engagements have generated more than $10.6 billion in verified savings, reinforcing PRP’s reputation as a trusted advisor to executives seeking lasting performance improvement and sustainable cost reduction results.

Why Join Us: 

At PRP, we offer more than just a job — we provide a dynamic, supportive environment where you can thrive personally and professionally. Here’s what you can expect when you join our team: 

• Comprehensive Benefits:  

• Full medical, dental, and vision coverage 

• Optional pet insurance 

• Access to a gym membership discount (offered through our healthcare provider and available for select fitness centers) 
• $200/month waived medical benefit for employees who opt out of our health plans 
• Cell phone stipend for applicable roles 

• Financial Wellness: 401(k) plan with company match  

• Time Off to Recharge: Generous paid holidays, vacation, sick leave, bereavement, and jury duty leave 

• Strong Foundation: Over 28 years of consistent growth and success 

• Fun & Connection: Annual summer retreat, holiday parties, happy hours, and themed celebrations throughout the year  

• Career Growth: A collaborative, high-performing team with frequent recognition and opportunities for internal promotion 

• Our Culture: Fast-paced, team-driven, and fueled by a shared commitment to excellence 

• Giving Back & Getting Involved: 
  We’re proud of our employee-led committees that support causes and initiatives that matter to us all: 

• Corporate Social Responsibility 

• Youth Rising Group 

• Women’s Empowerment Group 

• Wellness Committee 

These groups offer meaningful opportunities to give back, connect with colleagues, and help shape a more inclusive and supportive workplace. 

• Learn more at https://prpllc.com 

The salary range for this position is: $69,000-$95,000. Actual compensation within the range will be dependent upon the individual's skills, experience, education, qualifications, and applicable employment laws.