Service Technician - Diesel/Heavy Duty Truck

Service Technician (Diesel)

Position Summary:

Responsible for performing maintenance on trucks from class 5 through class 8 vehicles and recreational vehicles per OEM and company guidelines.

Essential Duties & Responsibilities include the following. Other duties may be assigned.

• Diagnose and repair various truck systems using hand tools such as screwdrivers, pliers, wrenches, pressure gauges, and precision instruments, as well as power tools such as pneumatic wrenches, welding equipment, and jacks and hoists.
• Ensures that repairs are completed in a complete and accurate manner as per service writer, supervisor, or work order instructions.
• Keep the service writer or service manager informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up-to-date information.
• Maintains correct time punches and work order processes.
• Maintains efficiency standards and attendance policy as required.
• Tags all parts as required and follows all warranty procedures set for by each OEM.
• Test drive trucks to diagnose malfunctions or to ensure that they are working properly.
• Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers, motor analyzers, chassis charts, and pressure gauges
• Keeps work area clean and free of debris.
• Keeps the customer’s vehicle clean during the repair process and after repairs are complete.
• Willing and able to complete all OEM training that is assigned.
• Possess a valid CDL license for the state of this location

General Expectations

• Devote himself/herself to ensuring satisfaction for customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Attending company meetings as required.
• Maintain a follow-up system that encourages follow-through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technological changes in products and services.
• Know and understand the federal, state, and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Follow the organization’s safety protocols to minimize the risk of injury to you, your colleagues, and customers.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend, and holiday work hours as required.

Qualifications

Specialized

CDL is preferred

Other

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet the company's production and quality standards.

Physical Requirements

This position requires you to move throughout the company facility for most of the shift, stand, walk, bend, twist and/or stoop, kneel or squat on a regular basis, and infrequently seated. Lifting over 50lbs on a regular basis. This position also could involve climbing stairs, reaching and/or lifting overhead on a regular basis. On a regular basis this position involves repetitive hand/finger movement, grasping/grabbing with hands, and pushing & pulling motions.