Parts Counter Sales / Parts-Office Admin

Parts Counter Sales

Reports to:

Parts Manager

Position Summary:

Responsible for working directly and/or indirectly with customers in Parts sales, following procedures to search and sell parts, and demonstrating teamwork with other departments and locations of the organization.

Essential Duties & Responsibilities including the following. Other duties may be assigned.

• Work with customers to determine parts and accessories needs and explore merchandise in catalogs. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer’s initial purchase.
• Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials, and sales.
• Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job.
• Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements.
• Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.
• Provide information regarding the associated cost of parts required on repair orders.
• Keep inventory control system and parts catalog up to date.
• Inform service personnel when back ordered or special-order parts are received.
• Accept and follow through on lawful directions from supervisors.
• Be polite and friendly, greet customers promptly and deliver exceptional customer service.
• Actively seek and obtain a thorough knowledge of parts history, merchandise and truck service. Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios.
• Work with the parts manager and aid in reaching set goals for profitability and sales of parts and accessories.
• Work with multiple customers at once if needed while still providing individual customer satisfaction.
• Keep customer mailing lists up to date.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
• In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.
• Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
• Become proficient and familiar with computer systems necessary for parts and accessories management.
• Periodically carry out physical inventory of merchandise.

General Expectations

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state, and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Qualifications

Education

• High school diploma or the equivalent.

Other

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Physical Requirements

This position requires you to spend most of your time working indoors in an air-conditioned area, with sitting, standing, walking, bending/twisting/stooping, kneeling or squatting, reaching and/or lifting overhead on a regular basis. This position involves repetitive hand/finger movement, grasping/grabbing with hands, and pushing & pulling motions. Climbing of stairs can be regular, and lifting of weights from 25-50lbs is likely.